What to do if you were scammed

Last updated: Nov 2024

If you suspect fraud or believe you’ve been scammed, contact us immediately. We have fraud response resources to assist you quickly.

Call us

Reporting can be done 24/7, at any time. 

Call us and select Option 1 to report fraud.

Singapore: 1800 222 2200
Outside Singapore: +65 6222 2200

Email us

Write to us, and we’ll respond by the next business day. 

Email: [email protected]

Visit a bank branch

If you prefer to report the fraud in person, head to a bank branch. You do not need to queue and can get help from the branch manager. 

Ways to get help
Chat with us

Chat with us

Our chatbot Joy will answer your questions and connect you with our customer support team, BusinessCare.
To start chatting, go to the bottom right corner of the page. Select the chat icon. 
Learn more about it, including the live chat operating hours.


Call us

Call us

Operating hours: Monday–Friday,
8.30am–8.30pm (excluding public holidays)
Reporting a scam can be done 24/7, at any time.
In Singapore: 1800 222 2200
From overseas: +65 6222 2200


Locate us

Locate us

To drop off forms and for cash transactions,
visit a DBS bank branch.
For other issues, contact BusinessCare. If in-person help is needed, they can set up an appointment at an SME Branch.