View, manage and close fixed deposits

Last updated: Nov 2024

1. Log in to DBS IDEAL.  
    
2. Go to the main menu, and select Accounts. 
    
3. Go to the menu at the top, and select Fixed Deposits. 
    
4. Go to View Fixed Deposits to see your active and matured fixed deposits.
    

You can renew a fixed deposit or change other maturity details up to the day before the maturity date. Changes cannot be made on the day of maturity date.
 

Changes to maturity instructions that cannot be done online 

Visit a bank branch to do these: 

• Withdraw on maturity 
• Terminate fixed deposit before maturity date 
   

How to update maturity instructions online 

1. Log in to DBS IDEAL.  
    
2. Go to the main menu, and select Accounts.  
    
3. Go to the menu at the top, and select Fixed Deposits. 
    
4. Go to View Fixed Deposits, and then select the specific fixed deposit you would like to edit. 
    
5. Go to Action, and select Modify maturity instruction.  
    
6. Select one of the options:
   • Rollover (Principal only)
   • Rollover (Principal + Interest) 
   The option Withdraw on maturity is not allowed for online updates. Visit a branch for it.  
    
7. Select the check box to acknowledge the Terms and Conditions and deposit declaration. 
    
8. Review and submit. 
    
9. A reference number will be created. You can use this to track your request application status. 
    
10. Select Submit to submit the request for approval. 
     
11. The request will be sent to designated approvers (based on the transaction approval policy set up by your company).  
     
12. All approvers will need to review and approve the request to complete this transaction.
      

Visit a bank branch to terminate an active fixed deposit before its maturity date. 

You can close a fixed deposit account that does not have an active fixed deposit. 

1. Go to Account Closure Form and create a new application. 
    
2. Select Login with DBS IDEAL to automatically fill in your organisation’s details. Or enter the information manually. 
    
3. Select Close specific account(s) & all related service(s) to the specified account(s). 
    
4. Select No balances left in the account to proceed. You can only close a fixed deposit account if there is no active fixed deposit. 
    
5. Select the account to close. 
    
6. Select Authorise Submission. 
    
7. Select the signatories to approve the application. 
    
8. You can have them sign either digitally (using DigiSign or DBS IDEAL) or in wet ink. A wet ink signature refers to a signature physically written on paper. If you need to provide additional supporting documents (such as when adding a transaction approver), wet ink signatures are required.
   
   To submit an application with wet ink signatures
   Select Print and send. Download this application as a PDF file, and print it for signing. If you’re adding a new transaction approver, you may be asked to provide supporting documents. Mail these to us at the address in the document. 

The application will be processed in about 7 working days after we receive it. Once the account is closed, you will receive a notification by email.