Supporting documents for adding an approver or administrator

Last updated: Nov 2024

You need to provide additional documents when you’re adding an: 

  • administrator  
  • transaction approver 

It’s best to prepare these documents as it may take time to acquire them, and an application is valid for 3 months after submission.
 

Getting certified documents

You must get copies of your documents certified. The copies must be certified as a true copy of the original document. 

The following external certifiers (i.e. not a company's employee) can certify your documents: Solicitor/Lawyer/Notary Public/Certified Public or Professional Accountant/Auditor/Chartered Secretary from a FATF member country OR a bank staff. Please refer to the list of FATF member countries here.
 

Types of certified documents needed
If the person is a Singapore citizen or permanent resident

Provide a copy of their Singapore identity card (IC).
If the person is not a citizen or permanent resident of Singapore

Provide a copy of their: 

  • Passport 
  • National identity document with a residential address printed on it, or Proof of residential address from the last 3 months and can be one of these: 
    ◦  bank statement
    ◦  letter from a government agency
    ◦  phone bill
    ◦  utility bill  
Documents in languages other than English

Where the document is not written in English, you must: 

  • give us a certified copy of the original document 
  • arrange for the translation of the document into English. 
Ways to get help
Chat with us

Chat with us

Our chatbot Joy will answer your questions and connect you with our customer support team, BusinessCare.
To start chatting, go to the bottom right corner of the page. Select the chat icon. 
Learn more about it, including the live chat operating hours.


Call us

Call us

Operating hours: Monday–Friday,
8.30am–8.30pm (excluding public holidays)
Reporting a scam can be done 24/7, at any time.
In Singapore: 1800 222 2200
From overseas: +65 6222 2200


Locate us

Locate us

To drop off forms and for cash transactions,
visit a DBS bank branch.
For other issues, contact BusinessCare. If in-person help is needed, they can set up an appointment at an SME Branch.