Submit and approve forms on File Exchange Center

Last updated: Nov 2024

You can download and complete these forms, then submit via IDEAL File Exchange Center.  

Cash 

• DBS IDEAL application form – To upgrade your company's IDEAL service package from Enquiry to Transact (for IDEAL Enquiry Customers only) 

Trade 

• Application for transfer of documentary credit – To transfer your export letter of credit (Export LC) to your ultimate seller 
• Settlement instruction form – To extend, rollover or settle your loan 
• Silent confirmation – To request DBS to add confirmation on a silent basis 
• Trade instruction letter – For other trade instructions 
   

1. Log in to DBS IDEAL. 
    
2. Go to the main menu, and select Files.
    
3. Click on File Exchange Center. You can:
   •  upload your files via Drag and Drop or  
   •  select Browse for files to attach the documents here
    
4. Select Category. 
    
5. Select Request Type to select the type of request you are submitting. You may enter a short description for your own reference.
    
6. Select Confirm Upload to proceed. 
    

The file must: 

• have a maximum file size of 10 MB 
• not be protected by password 

You can upload these file types: 

• For documents: PDF 
• For graphics: BMP, GIF, JPG, JPEG, PNG 
• Others: ZIP 
   

Follow these steps to approve files within the File Exchange:

1. Log in to DBS IDEAL.
    
2. Go to the main menu and select Files. 
    
3. Click on File Exchange Center. 
    
4. Select each file you wish to approve. You may select multiple files.  
    
5. Select Approve. 
    
6. A message asking to confirm approval will appear. Review the file details. To proceed, select Approve again. 
    
7. Once approved, a message will be displayed. 
    

• Bank received: Your form was received and is being processed. For updates on your application, please check the Remarks From Bank.
   
• Completed: Your form was successfully processed. Email and text (SMS) notifications will be sent to those who uploaded and approved it.
   
• Bank rejected: Your form was rejected. Email and text (SMS) notifications will be sent to those who uploaded and approved it. For the rejection reason, please check the Remarks from Bank. A list of rejection codes and reasons is provided for your reference. You may make the necessary amendments and resubmit the form.