Stop or recall payment

Last updated: Nov 2024

A payment can only be recalled if: 

• its status is Completed, and 
• it was made within the last 30 days 
   

1. Log in to DBS IDEAL. 
    
2. Go to the main menu, and select Pay & Transfer.  
    
3. Select Payment History. 
    
4. Select the payment to stop or recall. Then select Actions, and select Stop/Recall this payment. 
    
5. Select the reason to stop or recall funds. 
    
6. Select Next, and review your request.  
    
7. Select Submit to submit the request for approval. 
    
8. The request will be sent to the designated approvers, based on the transaction approval policy set up by your company. 
    
9. All approver(s) will need to review and approve the request. 
    
10. Once the transaction is stopped or recalled, the transaction status will be updated to Payment stopped or Payment recalled.
    
    In the event where the payment could not be stopped or recalled, the status will be Stop payment unsuccessful or Payment recall unsuccessful.