Setting up IDEAL access for the first time

Last updated: Nov 2024

You need to have applied for an online banking account to use DBS IDEAL, and received an email containing your first-time login details.

The email is sent from [email protected] and its subject is ‘Welcome to DBS IDEAL’. It contains a One-Time Registration Code (OTRC) and setup instructions. 

The code is valid for 30 days, so please set up your account as soon as possible.

When doing online banking, all authentication processes require a mobile device, which acts as a digital token.

You need the mobile device (mobile phone or tablet) that you will be using to verify your logins and approvals. 

1. Download the DBS IDEAL mobile app on the mobile device. 
   •  Android: Go to Google Play Store. Or scan this QR code to go there:
      
   
   •  iOS: Go to App Store. Or scan this QR code to go there:
      
   
   •  Huawei: Go to App Gallery for Huawei. Or scan this QR code to go there:
   
        
    
2. Select First-time using IDEAL.
    
3. Go to the welcome email and follow the setup instructions. 
   To log in with organisation ID
   •  Select Login with organisation ID.
   •  You will need to enter the Organisation ID, User ID and Registration Code, which are in the email.
   
   To log in with email
   •  Select Login with email.
   •  You will need to enter the email address and Registration Code, which are in the email.
    
4. A 6-digit One Time Password (OTP) will be sent to your registered email address and mobile number. Enter it on-screen.
    
5. Set a new login password.
    
6. Once you have completed the steps, you will see a message that says ‘You’ve set up your Digital Token’. You have registered the mobile device as your digital token.
    
7. Set a 6-digit Digital Token PIN. When approving transactions in future, you will be asked to enter the PIN for greater security.