Create and manage IDEAL alerts

Last updated: Nov 2024

Create and manage alerts

Get phone or email notifications about your banking activity, such as when: 

  • a payment status is updated 
  • your account balance is low 
  • payment is made to your account 
     
  1. Log in to DBS IDEAL.
     
  2. Go to the top right-hand corner, and select the person icon to access your Profile & Settings.
     
  3. Go to Security & Preferences, and select Alerts & Notifications.
     
  4. Select the alerts you want to set up.
     
  5. To create an alert, select Create personalised alert.
     
  6. Select to receive the alerts via IDEAL mobile app alert or email. To have the same alert sent to other coworkers, add their email address.
     
  7. Select Submit to create and save alert.
     
  8. To manage your alerts, go to the alert and select Show saved alerts. Then select Edit or Delete.

    You will not be able to delete mandatory alerts. However you can edit how you want to receive them. 
Ways to get help
Chat with us

Chat with us

Our chatbot Joy will answer your questions and connect you with our customer support team, BusinessCare.
To start chatting, go to the bottom right corner of the page. Select the chat icon. 
Learn more about it, including the live chat operating hours.


Call us

Call us

Operating hours: Monday–Friday,
8.30am–8.30pm (excluding public holidays)
Reporting a scam can be done 24/7, at any time.
In Singapore: 1800 222 2200
From overseas: +65 6222 2200


Locate us

Locate us

To drop off forms and for cash transactions,
visit a DBS bank branch.
For other issues, contact BusinessCare. If in-person help is needed, they can set up an appointment at an SME Branch.