Submit TravellerShield Plus Claim

Submit your claims online within one month after your return to Singapore with all supporting documents.

Part of: Guides > Go Travel with DBS

TravellerShield Plus is underwritten by Chubb Insurance Singapore Limited and distributed by DBS Bank Ltd.

How to submit TravellerShield Plus claim

Submit your claim online via the Chubb Claim Centre

Chubb’s online claims centre allows you to register and track the progress of your claim, at your convenience.

Simply:

Ensure you have all the required documents ready for submission
Then, submit your claim online.

Important Note: Please note that your claim must be submitted within one month upon returning to Singapore.

Documents Required for Claim Submission

Benefit being claimed for	Required Documents
Travel Delay Flight Overbooking or Travel Misconnection Flight Diversion	Notification from the airline or transport carrier confirming reason for the delay or flight diversion
Delayed Baggage	Airline baggage irregularity report or similar confirming delay Travel itinerary
Loss of or Damage to Travel Documents Loss of or Damage to Personal Property and Baggage	Any document that demonstrates proof of ownership Any document that adequately supports the amount claimed (receipts or repair quotes) Police report in the event of theft Any correspondence you have received from your card issuer in relation to the fraudulent transactions
Journey Cancellation Journey Curtailment	Receipts from service providers Refund request with service providers Doctor's memo (if applicable) Any other documentation that supports the unforeseen circumstances that led to the cancellation or curtailment
Overseas Medical Expenses Continuation of Medical Treatment after Return to Singapore Accidental Emergency Dental Treatment Traditional Chinese Medicine Treatment	Medical report; and Proof of cost (e.g. doctor’s invoice/receipt)
Overseas Hospital Confinement Benefit Overseas Hospital Confinement Benefit for ICU Hospital Confinement Benefit in Singapore	Inpatient discharge summary Medical report; and Hospital bill
Overseas Quarantine Benefit due to COVID-19	Medical report on COVID-19 diagnosis Any document to certify confinement in a Temporary Medical & Quarantine Facility; and Any document which states the duration of the confinement
Accidental Death	Copy of death certificate Copy of coroner's dispositions and finding (if applicable) Copy of toxicology report (if applicable)
Accidental Permanent Total Disablement	Medical practitioner's statement
Child Education Grant	Copy of birth certificate
Personal Liability	Letter of Demand of a claim made against you
Hijack	Letter from airline and police report
Home Guard	Police Report Proof of purchase (e.g. receipts)

Receive Claims Payout Promptly

Chubb’s online claims centre allows you to register and track the progress of your claim, at your convenience.

Simply:

With all required documents ready for assessment, you can expect to receive the claims payout for approved claims within 7 working days.
Choose to receive your approved claims payout either via FAST or PayNow to ensure you receive your payment promptly.

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