DBS Help & Support

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Waive Credit Card / Cashline Fees & Charges

Submit your waiver request for an annual fee, finance or late charge via our digital services.

Replace Credit/Debit/ATM Card

Holding on to a damaged, worn out or lost your card? Request for a card replacement instantly using our self-service options.

Retrieval of Printed Account Statements

You can request for a printed copy of your account statement via digibank. To access your statements anytime, anywhere, enrol for eStatements.

Check Credit Card Transaction Details

Trying to recall your past transactions? You can now view more details of your transactions via digibank mobile!

Your Guide to Submit Card Transaction Dispute

Learn what you should do when you find an unauthorised card transaction on your DBS/POSB card statement.

DBS/POSB Anti-Malware Security Features

Find out what we are doing to better protect you from malware threats and scams.

DBS Security Guide on Scams and Fraud Attempts

Find out what you should do and how you can prevent yourself from becoming a victim to an alleged scam or fraud attempt.

Purchase your Cashier’s Order Online

Have your cashier’s order mailed to you or pick it up at your selected branch after 2PM the next working day.

Apply for PayNow

Register your PayNow Profile instantly via DBS digibank.

Managing Your Existing Home Loan

Your home loan is one of your biggest financial commitments. Let us help you manage it better.

Our Safety Switch allows you to block access to your funds immediately.

Check Account Transaction

You can check your transactions using digibank online, digibank mobile and Phone Banking.

Lost or Stolen Card

If your ATM, Debit or Credit card is Lost or Stolen, please block your card(s) immediately using our online services and request for a replacement instantly.

Payment Controls

Total card security in your hands. Protect your cards with DBS Payment Controls on digibank app anytime, anywhere.

Unable to Withdraw and Transact

Common reasons include exceeding daily withdrawal limit, using an expired or blocked card, card not activated for overseas usage or not supported by overseas ATM.

SmartBuddy FAQ's

Refer to our FAQ's about the Smart Buddy Programme here.

DBS/POSB Transaction Codes & Descriptions

Understand the meaning of the different transaction codes and descriptions in your statement.

View your eStatements and eAdvices

Simply login to digibank to access and view your statements or retail advices online at your convenience.

Transfer Funds to Overseas Account

digibank allows you to perform Overseas Funds Transfer to over 150 markets in more than 20 currencies anywhere, anytime.

Timing and Limits for Overseas Funds Transfer

Overseas Funds Transfer will generally be completed within 2 to 4 working days. With DBS Remit, you can now perform same day transfers to selected markets within the cut-off times.

Useful Guides

Your Guide to Online Security

Find out the different measures that DBS take to deter online threats and learn how you can enhance your online security by following our useful tips.

Your Guide to Overseas Funds Transfer

Find all the answers you need to send money online and on time.

Your Guide to Card Replacements

Had your card replaced? Here are some important information you need to take note of.

Your Guide to digibank

Discover new ways to bank conveniently and safely with these services at your fingertips.

Your Guide to Bill Payment

Your one-stop guide to all your queries regarding bill payment.

Your Guide To Online Equity Trading

Learn all the features that we offer on the equity trading platform.

Your Guide to DBS digibank (Wealth)

Stay in control and experience the convenience of conducting your banking transactions, managing your wealth and investments, anytime and anywhere.

Guide to your Digital Token

For enhanced security and greater convenience for all your online and mobile banking transactions, start using your Digital Token.

Your Guide to PayNow

Your one-stop guide to all your queries regarding to PayNow.

Your Guide to DBS Paylah!

Your one-stop guide to all your queries regarding application, operation and management of your DBS PayLah! App.

Your Guide to GIRO Arrangements

Your one-stop guide to all your queries regarding application, management and cancellation of your GIRO arrangements.

Your Guide to DBS Vickers Online Trading Account

Your one-stop guide to provide help and assistance in answering your queries on trading using your DBS Vickers Online Trading Account.

Your Guide to ATM Security

As threats to ATMs evolve, so too, do security measures. Learn of the different kinds of threats that exist and how you can protect yourself by being alert.

Your fast lane to banking, speaking with us is safer and simpler than ever.

Your Guide to Card Security

Concerned over the growing cases of financial frauds? Learn how you can protect your Credit, Debit and ATM card information, and the importance of card security.

Your Guide to Unexpected Moments

Life does not always go the way we would like. At times like these, we want to be as much help as we can.

Go Shopping with DBS

Online shopping is convenient and can often save you money.

Go Travel with DBS

Whether you are hitting the road or taking to the skies, we have useful information that can help you travel worry free.

Digital Services

Discover new ways to bank conveniently and safely with these services at your fingertips.

Find out more