Card Replacement

Had your card replaced?
Here are some important information you need to take note of.

Replace a Credit Card
Replace an ATM/Debit Card

Here's what you need to know when replacing a Credit Card.

Replace a Lost Card

If your Credit card is Lost or Stolen, please block your card(s) immediately using our online services and request for a replacement instantly.

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Replace a Damaged/Worn Out/Expired Card

Holding on to a damaged, worn out or expired card? Request for a card replacement instantly online!

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General Information

Activate Replacement Card

You can activate your new card easily using digibank, DBS digibot or at our DBS/POSB ATM and Video Teller Machine (VTM).

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Update Recurring Bill Payments with Billing Organisations

Find out what you need to do to update your Recurring Bill Payments paid to Billing Organizations using your Credit or Debit Cards.

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Existing DBS Rewards, Points, Fund Transfer and Instalments

DBS Rewards, DBS Points, Special Interest Rate Fund Transfer, Instalment Loan and Instalment Payment Plan will not be affected.

When will I receive my replacement card?

You will receive your replacement Card & PIN (if any) separately within 5 working days from the requested date.

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I did not receive a PIN mailer or have forgotten my pin?

If you did not receive a PIN mailer or have forgotten your PIN, you may activate your replacement card and reset your PIN instantly via digibank. Find out how you can Reset Card PIN.

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Card Specific Information

DBS Altitude Visa Card

If you have Priority Pass, please update your new Altitude Card details via the Priority Pass website through your Digital Membership.

DBS Esso Card

Smiles Points will be automatically linked and transferred to the new card upon replacement. Existing Speedpass has been ceased W.E.F 31 March 2019 and Speedpass will no longer be issued by Exxon Mobil.

DBS Live Fresh Card

If you have any remaining EZ-link value in your old card, refer to Refund EZ-Link/NETS FlashPay Value.

DBS Takashimaya Card

Your Takashimaya Points will not be transferred. You may visit Takashimaya Customer Service counter to request for your Takashimaya Points to be transferred from the old to the new card (subject to approval).

POSB Everyday Card

Daily $ will not be affected, if you have any remaining EZ-link value in your old card, refer to Refund EZ-Link/NETS FlashPay Value.

SAFRA DBS Card

SAFRA $ will not be affected.

Here's what you need to know when replacing an ATM/Debit Card.

Card Replacement

Replace a Lost Card

If your ATM, Debit or Credit card is Lost or Stolen, please block your card(s) immediately using our online services and request for a replacement instantly.

Learn more

Replace a Damaged/Worn Out/Expired Card

Holding on to a damaged, worn out or expired card? Request for a card replacement instantly online!

Learn more

General Information

Activate Replacement Card

You can activate your new card easily using digibank, DBS digibot or at our DBS/POSB ATM and Video Teller Machine (VTM).

Learn more

Update Recurring Bill Payments with Billing Organisations

Find out what you need to do to update your Recurring Bill Payments paid to Billing Organizations using your Credit or Debit Cards.

Learn more

When will I receive my replacement card?

You will receive your replacement Card & PIN (if any) separately within 5 working days from the requested date.

Learn more

I did not receive a PIN mailer or have forgotten my pin?

If you did not receive a PIN mailer or have forgotten your PIN, you may activate your replacement card and reset your PIN instantly via digibank. Find out how you can Reset Card PIN.

Learn more

Card Specific Information

DBS Takashimaya Card

Your Takashimaya Points will not be transferred. You may visit Takashimaya Customer Service counter to request for your Takashimaya Points to be transferred from the old to the new card (subject to approval).

DBS Visa Debit Card

By performing this card replacement, your existing card will be terminated immediately. If you have any remaining NETS FlashPay value in your old card, refer to Refund EZ-Link/NETS FlashPay Value.

PAssion POSB Debit Card

By performing this card replacement, your existing card will be terminated immediately.

If you have any remaining EZ-link value in your old card, refer to Refund EZ-Link/NETS FlashPay Value.

Please contact the National Library Board at [email protected] to report loss of your PAssion POSB Debit Card. If loss is not reported, any charges incurred on the lost card, such as fines incurred on loans, lost items and reservation will be charged.

SAFRA DBS Card

SAFRA $ will not be affected.