Update Email Address

Keep your email address updated to receive your transaction alerts, so you are notified of your account activities.

How to update your email address

There are various channels which you may update your email address with us. The most convenient method would be via digibank mobile.

digibank mobile
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Click on the steps to view screens
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Step 1
Log in to digibank mobile with your Touch / Face ID or digibank User ID & PIN.
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Step 2
Tap More on the bottom navigation bar.
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Step 3
Scroll down to Your Profile, tap on Update Particulars and select Contact Details.
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Step 4
Tap on Change under Contact Details section.
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Step 5
Input your new email address and tap on Next.
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Step 6
Review your changes and tap on Confirm to update your email address. An OTP will be sent to your updated email address to key in for authentication.
Get the latest DBS digibank mobile app now!
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Step 1
Log in to digibank online with your User ID & PIN.
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Step 2
Complete the Authentication Process.
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Step 3
Under Your Email Address & Verify Your Email Address, enter your newEmail Address. Checked I have read and agree to these important terms and click Next.
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Step 4
Verify your changes and click Submit to update your email address.
Already a digibank user?

Forgot User ID or PIN

Not yet a digibank user?

For customers with ATM/Debit/Credit Card

Do ensure that your email address is updated on Singpass first.
If you do not have Singpass, register online. You can refer to the Singpass Instructional Guide.

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Step 1
Log in using your ATM/Debit/Credit Card details and PIN. Complete your details and tap Login to get started.
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Step 2
Tap Update with Singpass to retrieve your latest information from Singpass.
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Step 3
Log in with your Singpass.
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Step 4
Agree to retrieve your personal data from Singpass.
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Step 5
Tap Save details if your data is accurate.
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Step 6
Edit other personal data (if any) and tap Next.
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Step 7
Verify your information and tap Submit to update your profile.

Frequently Asked Questions

If you are based overseas, you should reset your User ID and PIN first before trying to update your email address.
Learn more about how to Retrieve a Forgotten digibank User ID and Reset digibank PIN.
Please ensure that the email address is keyed in with the correct format to avoid any errors. .
No, mail-in forms are no longer available. Any letters or mail-in forms will be strictly rejected. Please update your email address on your mobile app.

Yes, it can be done at any DBS/POSB Branches.

Required Documents:
  • Parent/Legal Guardian ID Documents
  • Proof of Relationship (e.g birth certificate)
Please visit your nearest Video Teller Machine (VTM) to update your email address.

For self-service, please remember to bring your ATM/Debit/Credit Card and your mobile phone with a registered number with the bank for verification to update your email address smoothly.

If you do not have the above items, you will need to bring along your NRIC or updated passport during office hours (9am-6pm) to update your email address.

If you do not have your ATM/Debit/Credit Card and an updated passport, please visit the nearest branch.
If you are located overseas, please Get in Touch with Us.

More information

  • This email address provided will only be used for your digibank online & mobile transactions, eStatement Notifications and Marketing Communications (If any).
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