Step-by-step Instructions:

• Log in to digibank online with your User ID and PIN .
• Complete the Authentication Process.
• Select Update Mailing Address under at the top of your digibank online page.
• Under My Residential Address: Indicate the Country and Postal code, and then click Find Address. (Indicate Unit no. if applicable)
• Under My Mailing Address: Check the box if your mailing address is the same as your residential address.
  
  If it is not the same, indicate the Country and Postal Code and click Find Address (Indicate Unit no. if applicable)
• Tick the Accounts/Services you wish to update your address for.
• Enter the Effective Date and click Next.
• Verify the Details of the Transaction and complete by keying in your iB Secure PIN and click Submit.

Not yet a digibank user?

Get Started

Do ensure that your residential address is updated on Singpass first.
If you do not have Singpass, register online. You can refer to the Singpass Instructional Guide.

1

Step 1
Log in using your ATM/Debit/Credit Card details and PIN. Complete your details and tap Login to get started.

2

Step 2
Tap Update with Singpass to retrieve your latest information from Singpass.

3

Step 3
Log in with your Singpass.

4

Step 4
Agree to retrieve your personal data from Singpass.

5

Step 5
Tap Save details if your data is accurate.

6

Step 6
Edit other personal data (if any) and tap Next.

7

Step 7
Verify your information and tap Submit to update your profile.

Update Now

Important: Updating your Address via the AXS Machine requires you to have an Active DBS or POSB ATM/Debit/Credit Card.

To update your address through AXS, follow these steps:

• Select DBS Bank Ltd
• Select Address Update
• Indicate if your new Address is in Singapore or Overseas
• If Singapore Address is indicated:
  • Indicate Postal Code and Unit No.
  • Indicate if your Residential address is the same as your mailing address entered
  • Indicate the Type(s) of account to update
  • Click Continue, then Confirm
  • Insert and remove your ATM Card swiftly from the AXS
• If Overseas Address is indicated:
  • Indicated your New Address and Country
  • Indicate if your Residential address is the same as your mailing address entered
  • Indicate the Type(s) of account to update
  • Click Continue, then Confirm
  • Insert and remove your ATM Card swiftly from the AXS

Note:

• The update of address will take effect immediately for updates done from 0800 hours to 2000 hours (Mondays to Saturdays)
• All updates after 2000 hours on a working day (Monday to Saturday) will be taken as the following working day's transaction
• Transactions received on a Sunday will be updated at 0800 hours on Monday

If you are based overseas, you should reset your User ID and PIN first before trying to update your address.
Learn more about how to Retrieve a Forgotten digibank User ID and Reset digibank PIN.

Please ensure that the address is keyed in with the correct format to avoid any errors. Alternatively, you may update your address via ATM/Debit/Credit Card & Singpass.

To ensure that you have updated both your residential and mailing address for all banking services, please ensure that you select either of the 2 options under the MAILING ADDRESS section. Mailing address is the address that you wish to receive your mails from DBS.

Do also ensure that you have selected the products that you wish the new address is applied to.

• Yes, you may visit any DBS/POSB Branches to update their address. Please note that you are not required to bring your child. However, please make sure to have the following documents during your visit:
  • Parent/Legal Guardian ID Documents
  • Proof of Relationship (e.g birth certificate)

Please update your latest mailing address with the bank to receive timely updates from the Bank. There are various channels which you may update your address with us. You may follow the Step-by-Step indicated in the section above to update your mailing address.

For updating of residential address only, skip steps 5 and 6.

For updating of mailing address only, skip steps 3 and 4. For step 5, instead of selecting Same as the residential address, select I have a different mailing address and key in your new mailing address.

No, mail-in forms are no longer available. Any letters or mail-in forms will be strictly rejected. Please update your address on your mobile app.

Please visit your nearest Video Teller Machine (VTM) to update your address.

For self-service, please remember to bring your ATM/Debit/Credit Card and your mobile phone with a registered number with the bank for verification to update your address smoothly.

If you do not have the above items, you will need to bring along your NRIC or updated passport during office hours (9am-6pm) to update your address.

If you do not have your ATM/Debit/Credit Card and an updated passport, please visit the nearest branch.
If you are located overseas, please Get in Touch with Us.