Cancel Card

Cancel your Credit, Debit or ATM Card easily through our DBS digibot.

Part of: Guides > Digital Services, Card Replacements

Important information

• Inform all billing organisations and make alternative arrangement for your recurring bill payments. You may refer to your past statements to check if you have any recurring payment arrangement.
• Redeem all your DBS points, Daily$ (For POSB Everyday Card), Safra$ (For Safra DBS Credit/ Debit Card), before the card is terminated. Your DBS rewards will not be transferred to other active card(s) and will be forfeited upon card termination.
  • For DBS Altitude Card or DBS Vantage Card, if you are seeking an Annual Fee Waiver prior to card termination, the following bonus DBS Points awarded for Annual Fee will be reversed from your account:
    
    • DBS Altitude Card: 5,000 DBS Points (10,000 miles)
    • DBS Vantage Card: 12,500 DBS Points (25,000 miles)
  • The reversal of DBS Points will be within 3 working days upon Annual Fee Waiver.
  • If DBS is unable to perform the reversal of DBS Points for any reason, including but not limited to, insufficient balance of DBS Points in the Card Account, an equivalent cash amount will be charged (S$0.0388 per DBS Point) to the Card Account to make up for the shortfall in DBS Points, or recover any shortfall in DBS Points from any other card account of the Cardmember.
• For security reasons, cut each card in half and dispose of them straight away. If there are outstanding balances remaining, your monthly statement will continue to be sent to you until full payment has been made.
• All active instalment plans (e.g. Personal Loan, My Preferred Payment Plan, Instalment Payment Plan) will be terminated along with the card termination. An early termination fee will be levied for each instalment plan(s) being terminated (Refer to the respective product Terms & Conditions for more information).
• If you have any credit balance on your card account, request for a refund through us. Do not perform the transfer on your own as it will be regarded as Cash Advance which will be subjected to Cash Advance fee and charges.