Additional security for your Digital Token

When will additional verification step be prompted

• For your security, an additional verification using Email OTP is only required when you perform your first high-risk transaction (eg. Adding a payee, updating your personal particulars) after setting up your Digital Token.
• As an added security, if you are logged in to digibank with Face/Touch ID, an additional verification using your digibank log in PIN is required for all subsequent high-risk transactions.

Non-receipt of Email OTP

• Check your Junk Folder.
• Check if you have set any rules in place; and if the email is in another folder.
• Check if you have set any automated email forwarding.
• Update Your Email Address and resubmit transaction.

More information

• It is recommended that you only have your own biometrics stored in your mobile device. Any face or fingerprint stored on your device can be used to access the digibank app.