Unable to Access DBS/POSB digibank Mobile and DBS PayLah! apps on HarmonyOS Next
An upcoming update to Huawei's operating system, HarmonyOS Next, which is scheduled to be released in Q4 2024 will affect access to some Android apps on your Huawei device bought from China, including DBS/POSB digibank mobile and DBS PayLah! apps.
To ensure uninterrupted access to your online banking, we recommend one of the following options:
- If you choose to continue with your current version of HarmonyOS on your device, these Android apps will still be compatible.
- Set up DBS/POSB digibank mobile or DBS PayLah! apps on an alternative iOS or Android device.
- Log in to digibank online through a web browser. Please note that if you are currently using digital token on your impacted Huawei device, you will need to request for a physical token to continue banking online with us.
Part of: Guides > Your Guide to digibank
Frequently Asked Questions
I am currently using a Huawei mobile device. Why can't I access my DBS/POSB digibank and DBS PayLah! app?
If you are holding on to a specific Huawei device and have updated to HarmonyOS Next, external apps will no longer be available on your device. Other external apps which are not supported by HarmonyOS Next will also be greyed out.
When I login to digibank online via the web browser, I cannot complete my login since my digital token is no longer available on my app. What can I do?
You may consider the following options:
- If you have another IOS or Android device, you may consider setting up digibank mobile app on your alternative devices.
- You may login to digibank online using a web browser. However, you will require a Physical Token to complete your login.
I do not have any other device. How can I login to digibank online using the web browser?
You may login in using the web browser with your digibank User ID, PIN and a Physical Token.
How can I get a Physical Token?
Kindly approach any of our branches or Get in Touch with Us for a physical token. Clients from DBS Treasures, Treasures Private Client and Private Banking may reach out to your Relationship Managers for assistance.
What solutions do you have for me as a DBS PayLah! app user?
If you have an alternative iOS or Android device, you may consider setting up your DBS PayLah! app on it.
What if my Huawei device has been purchased in Singapore/Outside of China?
Your device is currently not affected. You may continue using your DBS/POSB digibank and DBS PayLah! app.
What other features will I be missing out on my DBS PayLah! app since I will no longer have access to it after installing HarmonyOS Next?
The DBS PayLah! app allows you to register for card promotions, view your Spend Trackers and offset your spends with DBS Points and Daily$. These features may not be available if you are unable to access the PayLah! app.
How can I check whether my Huawei device is updated to HarmonyOS Next?
Press the side button and go to Settings > About to view the version number of your device.
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