Strengthening Digital Token Setup with Singpass Face Verification

DBS/POSB continues to strengthen our multi-layered defence against fraud and scams, so you can bank safely with peace of mind. As part of an industry-wide effort to protect you from phishing scams, we are enhancing the Digital Token Setup process starting November 2024. During Digital Token setup, customers may be asked to authenticate themselves using Singpass Facial Verification if we detect any unusual or suspicious scenarios that may suggest potential fraud activity.

Phishing scams often aim to steal customers’ One- Time Password (OTP) through fake websites and using social engineering tactics to set up Digital Token on their own devices, which can result in unauthorized account access and financial losses. With Singpass Facial Verification, it will be very difficult for scammers to gain unauthorised access to customers’ accounts.

Part of: Guides > Your Guide to Digital Token

How to setup Digital Token using Singpass face verification

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Step 1
Launch your digibank App, select Digital Token and tap on Set Up Now.
2
Step 2
Tap on Set Up Now.
3
Step 3
Log in to digibank mobile with your Touch / Face ID or digibank User ID & PIN.
4
Step 4
Tap on Set Up Now.
5
Step 5
Enter the 6 digit Email OTP sent to your registered email address.
6
Step 6
Enter the 6 digit SMS OTP sent to your registered mobile number.
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Step 7
Tap on Authenticate with Singpass.
8
Step 8
Tap on Singpass QR code and tap Approve to log in.
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Step 9
Tap on Continue to proceed to next page.
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Step 10
Tap on Begin Scan and tap Allow to enable Singpass access to your Camera.
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Step 11
Put your face in the Oval for scanning.
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Step 12
You have been successfully verified using Singpass verification. Your Digital Token set up is complete.
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Frequently Asked Questions

Singpass Face Verification is a method of verifying your identity using a face scan compared against the government records. It is used to complement existing authentication methods for digital token set up for higher risk or suspicious scenarios.
If you are unable to successfully complete the facial verification after 5 attempts, you will need to wait for a short period before trying again.
Individuals who no longer resemble their NRIC or passport photograph need to reapply for a NRIC or passport replacement with ICA. This ensures that the Government’s biometric database of facial images remain up-to-date.
To use Singpass Face Verification, please ensure you have registered for a Singpass account and have the Singpass app on your device.
There may be several possible reasons for this. To ensure your Singpass Face Verification is successful, you should ensure that:
  • Your face is not covered
  • You keep still while scanning is in progress
  • Your environment is not too bright or too dark
  • You use a camera with minimum resolution of 2 megapixels.
  • Your NRIC / passport image is up to date
DBS has chosen to use Singpass Face Verification as an additional security measure for customers. If we detect a higher risk involved with your setup, you may be prompted to use Face Verification. This additional step is meant to safeguard you from unauthorised setup of your Digital Token.
Banks do not collect or store the biometric data during the use of Singpass Facial Verification.

Your facial data is collected by Singpass and used for purposes such as authenticating your identity and improving Singpass Face Verification.

Unless prohibited by law, facial data may be:
  • captured by relying parties approved by Singpass to use Singpass Face Verification;
  • shared with Singpass’s service providers in connection with the provision of Singpass Face Verification to you; or
  • shared with government agencies to serve you in the most efficient and effective way or for the discharge of public functions.

Facial data is retained to analyse and improve Singpass Face Verification. This data retained is encrypted when stored and protected with tamper-evident logging. Data that is no longer required is deleted, unless there is a legal requirement to retain such data.

Refer to Singpass website for assistance on Singpass related matter.
There are stringent security measures in place to protect users’ personal information. For example, facial data that is retained is encrypted when stored and protected with tamper-evident logging.

Refer to Singpass website for assistance on Singpass related matter.
Refer to Singpass website for information on Singpass Face Verification.

If you need further assistance regarding your Singpass account, please contact Singpass.
You can get in touch with us at 1800 111 1111 or (65) 6327 2265 from overseas for assistance.
There are no charges for using this service.
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