Frequently Asked Questions

How can I register for a Singpass account?

You may refer to detailed instruction guide on Singpass website here, or find out more from their FAQs here.

How long does it take to open an account?

a. If you apply using Singpass, you may be able to open your account instantly.
b. If you apply without using Singpass, your application will be processed within 3 working days after submission.

Where can I check the status of my account opening application?

You may check the status of your application in Application Status Portal.
You may refer to the detailed instruction on using application status portal here.

Where can I get my bank account details?

a. If you apply using Singpass, once your application is approved, you can login using your digibank User ID and PIN to view your account details.
b. If you did not use Singpass, you have to register for digibank access separately before you can view your account details.

I did not use Singpass to submit my application, what are my next steps?

Once your application is approved, you will receive an email notification. Your debit card will also be sent to your residential address.

1. Activate your debit card. Follow steps on debit card activation.
2. Once your card is activated, register for digibank access.
3. Once registered, login in digibank. Set up your Digital Token, when prompted.