digibanking, at your fingertips

If you've only got a minute:

• DBS digibank is a mobile app that allows you to perform banking transactions easily from your smartphone.
• DBS PayLah! allows you to manage and redeem your card reward points on the go, earn instant rewards from participating merchants and instant cashback with stamp cards.
• If you change your mobile number, update all necessary organisations, linked applications and memberships to avoid loss of financial or personal data.

We have well and truly moved beyond only using our phones for making calls and sending messages. Today, these mobile devices play a pivotal part in our lives, replacing an ever-growing list of products like cameras, radios, calculators, flashlights, and clocks.

In the past, leaving home without our wallet was once a cause for panic, but not anymore as most banking transactions can now be carried out on our phones. DBS digibank and DBS PayLah! are the 2 handy apps that you need!

DBS digibank

DBS digibank is a mobile app that allows you to perform most of your regular banking transactions from the convenience of your phone. Here are 6 ways it can help you to live more, bank less!

1. Sign up anytime, anywhere

Skip the snaking branch queues and stacks of paperwork. Armed with your phone and a Singpass account, you can get started in 3 easy steps. They are:

1. Download and open the DBS digibank app
2. Sign up using Singpass
3. Choose 1 of the 4 starter packs

And voila, you now have access to a bank account, debit card, and PayLah!.

DBS customers can register using an existing card and corresponding pin, or via Singpass face verification.

2. Bank around the clock

No more worrying about rushing to the bank branch before it closes.

With DBS digibank you have access to a full suite of everyday banking features at your convenience that includes checking your account and statement balances, open and close accounts, transfer funds, pay bills, apply for products, or even manage your investment and insurance.

3. Stay ahead of your everyday banking needs

The DBS digibank app offers more than just a pretty interface and heightened convenience.

It provides you with personalised notifications, insights, alerts, reminders, and analyses, making your banking journey a smart and effortless one.

Find out more about: DBS digibank app insights

4. Navigate your money with confidence

Planning and managing your money is simple when you Plan with DBS digibank.

The Plan tab in your DBS digibank app is a one-stop financial planning tool that helps you understand your money flows better while giving you personalised advice and solutions to suit your changing needs.  

By connecting digibank with Singpass via SGFindex, you can even gain a consolidated overview of your financial holdings across participating financial institutions and insurers, Central Depository (CDP) accounts, and government agencies (CPF, HDB, IRAS).

Find out more about: Plan with digibank

5. Banking that’s secure

DBS digibank is built with personalised security like biometric locks (fingerprint and face ID) and encryption, making it both simple and safe.

It also houses your digital token which replaces the need for SMS one-time-passwords (OTPs) or physical tokens, providing greater security against the risk of cyber-attacks.

Read more: 6 online banking safety tips

6. 2 Apps 1 journey

DBS digibank and PayLah! are connected, meaning that you can move seamlessly between the 2 apps with just a one-time login on either app.

DBS PayLah!

While DBS digibank helps facilitate bulk of your banking and financial planning needs, PayLah! complements it by making your payment journey as easy as pie.

More than fund transfers

If you’re transferring funds to someone who doesn’t have PayLah!, it will show up on their end as a PayNow transfer. But, unlike PayNow, PayLah! can do so much more than just facilitate transfers.

Besides paying at your favourite cafes or ordering food delivery, PayLah! also allows you to settle your bills, get a ride, book movie tickets, the list goes on.

With all this convenience in the palm of your hand, while also earning rewards points or cashback – who said you can’t have your pie and eat it too?

If you’ve ever needed to claim money from a friend, you will be familiar with the paiseh* feeling that comes with it. Let PayLah! do the job for you by requesting funds from them directly through the app.

*Paiseh : A hokkien word commonly used in Singlish to describe a feeling of embarrassment, humiliation or shyness.

Here are the main differences between DBS PayLah! and PayNow:

 

Scan to PayLah!

PayLah! is accepted at over 180,000 acceptance points islandwide and overseas. These include retail shops, supermarkets, F&B outlets, convenience stores and more.

Lookout for the following logos and QR codes:

If you are not a DBS/POSB customer, you can still use your Singpass and Singapore registered mobile number to take advantage of PayLah! benefits.

Find out more about: DBS PayLah! FAQs

One-stop shop

Access all your favourite merchants in the PayLah! app. Whether you’re getting tickets for the latest movie, booking a ride, or ordering meals, you’re guaranteed to enjoy exclusive offers and rewards.

Changing your mobile number

Our mobile phones (and numbers) are inextricably linked to our lives today. We use it not only for communication, but also to receive banking alerts, OTPs, and even money transfers, among others.

Thus, it is vital for us to ensure that some key steps are taken when changing our phone number.

1. Sync and store your contact list to avoid data loss

Have your contact list stored in at least 2 places in case one does not work out (i.e. sync it to a cloud and store a copy of it in your mobile/SIM card).

2. Update your key service providers

Nowadays, many service providers choose to contact you or send updates through text alerts instead of email. Update your mobile number with them to ensure you don’t miss out on important messages. Some key ones are:

• Your bank(s), especially for payment functions
• Government agencies (e.g. Singpass, CPF)
• Tuition centres, schools, and healthcare centres
• Memberships or courier services that require you to login with your mobile number

Banks also use your mobile number for payment functions and to alert you on any suspicious transactions or movements in your accounts. So, update it the moment you get your new one working.

3. Delink your old mobile phone number

Once you have updated your bank records, your old mobile number will automatically be de-registered from the linked services. This may not be the case for other platforms or e-wallets so remember to delink your mobile number where applicable.

If your old mobile number is not delinked and it gets recycled to another user, you face 3 main risks.  

i) Losing money or personal information

This can happen if someone transfers money or sends private information to your old mobile without knowing it has been changed.

ii) Disruption of services or late deliveries

For ride share services or memberships with rewards, change your phone number from within the app. Setting up a whole new account will mean losing any accumulated rewards you may have.

iii) Risk of getting locked out of your accounts

Email, social media, and online shopping accounts are often linked to your phone number. If you lose your password, your phone number may be required to reset it. Often, this involves an OTP that is sent to your mobile number as a secondary authentication.

Updating your number on these accounts beforehand will save you from getting locked out in instances like these.  

4. Update your contacts

It is common to send a mass message to update your contacts with your new number. When doing so, keep in mind to draft a message that won’t seem like it was sent by a scammer or phishing bot.

In summary

Using our mobile phones and apps can save us precious time and allow us to go cashless when running errands – which is not only more hygienic but also more convenient.

However, it can prove costly if these fall into the wrong hands. It’s always better to be safe than sorry and maintain good digital habits.

Ready to start?

Speak to the Wealth Planning Manager today for a financial health check and how you can better plan your finances.

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Alternatively, check out Plan & Invest tab in digibank to analyse your real-time financial health. The best part is, it’s fuss-free – we automatically work out your money flows and provide money tips.

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Disclaimers and Important Notice
This article is meant for information only and should not be relied upon as financial advice. Before making any decision to buy, sell or hold any investment or insurance product, you should seek advice from a financial adviser regarding its suitability.