Digital token is available to all IDEAL users. You can simply download the latest version of the IDEAL Mobile app and login with your credentials and login pin.

If you have not logged in to IDEAL before, please login on the desktop to activate your user access and set your login pin before you access IDEAL Mobile.

IDEAL Mobile and digital token can only be installed on non-jailbroken/non-rooted phones for your protection. A list of all supported devices is updated here and if you own a device which is not on this list, kindly apply for a physical security device.

For verification purposes, you will also require a valid email and mobile number registered with DBS.

The digital token can be used in 2 modes:

• Stand-alone token: You can use the digital token as a replacement of the physical token. In other words, use it as a smartphone app to generate the login code and the response during transaction approval

• Integrated token: When you use the IDEAL Mobile app on a smart device on which the digital token is installed, you can enjoy a seamless experience where the token ensures security without prompting for unnecessary inputs.

Yes, the technology used for digital tokens has been thoroughly tested and the tests did not find any vulnerabilities. For added security, the token is protected by Touch ID or a 6-digit PIN on devices that do not support Touch ID. The digital token is also restricted to only one device at a time. This means that if you install digital token on another device, the one on the original device gets deactivated.

While digital token is secure, as a good security practice please make sure that you do not disclose your login credentials with others.

Simply delete and re-install the IDEAL Mobile app.

If you lose your phone, as a precaution you should deactivate the existing digital token. This is done by downloading and installing IDEAL Mobile App on a new device and activating digital token on it. Your previous digital token will automatically be deactivated. You can now only use digital token on the new device.

Rest assured that your IDEAL account is still fully secured as your digital token is secured by a Token PIN. In addition, your IDEAL login credentials are required before you are able to access your internet banking account.

Do call our BusinessCare hotline if you require any further assistance.

No. Digital token can only be installed on 1 device at any time.

Install IDEAL Mobile App on your new device and login with your credentials. You will be prompted to initiate a transfer of digital token from your old device to the new device. Simply follow the instructions on the screen.

Your digital token on the old device will be deactivated upon the successful transfer to the new device.

His/her IDEAL access should be terminated. You can submit the IDEAL Maintenance Form for the termination. You can ask for your employee’s user id to be suspended first while your maintenance request is being processed.

During the interim, you should ensure that your employee does the following:

1. Delete the IDEAL Mobile app in their device

2. Ensure that the employee no longer has access to both the registered email and mobile device to prevent re-installation

Digital token can be used on either smartphones or tablets for both iOS and Android. A list of all supported devices is updated here.

If you own a device which is not on this list, kindly apply for a physical security device or contact your local BusinessCare.

- Ensure that you are in an area with better data connectivity
- Delete and re-launch the app
- If it still fails, delete and re-install the app