Request to Change Home Loan Servicing Account

Submit your application or check your application status to change your Home Loan Servicing Account (LSA) via our digibot.

The service for change of loan servicing account (for single borrowers) is temporarily unavailable. We apologize for any inconvenience this may cause. Please leave a message and we will get in touch with you within 3 working days. You may also reach us via the housing loan hotline.


Important information

  • Change in Loan Servicing account submission via digibot is currently only available to single applicants. For joint borrowers, kindly complete the Loan Servicing Account Authorisation form and mail it to us.
  • You may only change to another individually held DBS Current/Savings or POSB Savings account.
  • If you would like to effect the change on multiple sub-loans, kindly submit a separate request for each sub-loan via DBS digibot.
  • To check your application status, complete the authentication in step 1 and click Check existing request.

How to request to change Home Loan Servicing Account

DBS digibot
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1
Step 1
Launch our digibot, and complete the authentication using either your iBanking Login or Card & PIN. Select Submit new request.
2
Step 2
Verify that your contact information with the bank is up to date and select Yes.
3
Step 3
Select Change Loan Servicing Account.
4
Step 4
Select the Loan Account that you would like change.
5
Step 5
Select the sub-loan account that you would like to effect the change on and tap Proceed.
6
Step 6
If you have previously submitted a change in LSA request via DBS digibot, this screen will highlight the most recent submission.
Select Yes if you would like to proceed with a change to a different loan account or sub-loan.
7
Step 7
Select your preferred DBS Current/Savings or POSB Savings account to designate as your new LSA and tap Proceed.
8
Step 8
Select Complete Submission after reviewing your selections and inputs.
9
Step 9
Select Submit to complete your change in LSA application.
10
Step 10
Your request has been submitted successfully. The request will be effective 5 days from the receipt of this submission, kindly ensure the newly designated account is funded for your monthly instalments.
Launch our DBS digibot now!
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