Guide to Using the Video Teller Machine
Banking just got simpler with 24/7 access to banking services at our Video Teller Machines. Find out more!
3 simple steps to using the Video Teller Machine.
1. Find out the 24/7 self-assisted banking services you can perform using the Video Teller Machine.
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* Instant passbook Replacement is free of charge and only available between 7am to 11pm daily.
# The following transactions require face-to-face Video Teller Assistance which is only available from 9am to 6pm daily.
^ The following transactions are only available at branches with counter services or financial advisory services during branch operating hours.
2. Prepare your verification documents required to operate the Video Teller Machine.
- Self-Serve at any time by bringing along your ATM/Debit Card and your mobile phone with the bank’s registered number.
- If you are unable to proceed with self-assisted banking services, our on-screen customer service officers will be there to assist you from 9am to 6pm daily. Please bring along you NRIC (Singaporeans and Malaysians) or Passport (Other Nationalities).
3. Locate your nearest Video Teller Machine.
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