Check Account Opening Application Status

New to the bank and applied for a personal account via the digibank mobile app recently? Learn how to check the status or follow up on your application.

How to Check Account Opening Application Status
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1
Step 1
Log on to Application Status Portal.
2
Step 2
Choose your Identification type, and enter your NRIC/ Malaysian IC/ Passport number and Email address used in your application.
3
Step 3
Enter the 6 digit Email OTP sent to your email address used in the application.
4
Step 4
You can check your application status under Recently submitted applications.
5
Step 5
Tap on Completed applications to view your processed application(s).
6
Step 6
If your application is successful, you may tap on Authenticate via SMS to view account number.
phone frame
slider
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1
Step 1
Log on to Application Status Portal.
2
Step 2
Choose your Identification type, and enter your NRIC/ Malaysian IC/ Passport number and Email address used in your application.
3
Step 3
Enter the 6 digit Email OTP sent to your email address used in the application.
4
Step 4
Under Recently submitted applications, find the application and tap on Upload documents.
5
Step 5
Enter the 6 digit SMS OTP sent to your mobile number used in the application.
6
Step 6
Upload all required documents and tap Next.
7
Step 7
Your document(s) are successfully uploaded. Tap Done to return to main page.

More information

  • You will receive an email update about your application status after we proceed to open your account.​
  • This service is available to you if​:
    • You do not have an existing banking relationship with us.
    • You applied for a personal account via digibank app.

Frequently Asked Questions

Please check to ensure that you are using the same NRIC/Malaysian IC/Passport and email used in the application. ​
We accept JPG, PNG, PDF and TIF, up to 5MB in file size. Please compress your file size if it is too big.​
If you are still facing issues uploading documents after multiple tries (with different documents), please try again at a later time.​
We strive to process your applications by the time stipulated in the portal. Sometimes this may take longer if you have just submitted a follow-up document.​
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