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Don’t fall victim to impersonation scams

Stay vigilant by learning how to spot the signs

Impersonation scams can come in many shapes and forms, but they all work the same way: a scammer pretends to be from a trusted organisation, often using threatening language and scare tactics, to dupe you into revealing your personal and banking information or transfer money into their accounts.

But fear not! We’re here to help you spot the tell-tale signs of impersonation scams, so you don’t fall victim to these malicious imposters.

3 most common types of impersonation scams

Tech support scam

📌	Scammer pretends to be a staff of a telco or internet service provider.
📌	Claims your network is compromised.
📌	Instructs you to download remote access software which they use to steal your banking credentials.

️⚠️ Important:

Legitimate companies will not call and request for access to your devices.

China Official scam

📌	Scammer pretends to be a Chinese government official, or an employee of a Chinese bank or courier company.
📌	Claims you are under investigation for offences such as money laundering.
📌	Instructs you to provide your NRIC, banking credentials to free yourself from any criminal offence.

️⚠️ Important:

Overseas law enforcement agencies have no jurisdiction to conduct operations in Singapore.

Government Official scam

📌	Scammer pretends to be from a government agency (e.g., Singapore Police Force).
📌	Claims they need your assistance in investigation, or you are under investigation for offences.
📌	May initiate a video call through messaging apps like WhatsApp while dressed in uniform.
📌	Instructs you to provide your personal information, banking credentials for verification purposes.

️⚠️ Important:

Government agencies will not call you via messaging apps to obtain your personal information and/or banking credentials.

What you should do if you encounter these scenarios

Beware of unsolicited calls with ‘+’ prefix. All overseas calls will feature this sign on your caller ID.

Stay calm. Do not act on the instructions impulsively.

Never reveal your personal information, banking details and OTP to anyone.

Never follow instructions to transfer money to other bank accounts or install unknown applications on your device.

When in doubt, verify the claims or information via the official website or hotline.

Report any fraudulent transactions to your bank and make a police report.

Stay vigilant with our latest Security Alerts

Step 1

Visit our DBS Official Website

Step 2

On your computer

Click the search bar on the top navigation bar

On your mobile phone

Open the menu on the top left corner of the screen and tap on the search bar

Step 3

Copy and paste the code BSHARP1 into the search bar, and select <Page Title>

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For enquiries, visit our DBS Help & Support Page
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DBS Bank Ltd Co. Reg. No.: 196800306E December 2022