Strengthen your banking security in 3 steps!

At a Glance

Secure your device

Take simple steps to keep your device protected against threats.

Secure your cards and bank accounts

Customise your card and bank account settings to fit your lifestyle, while staying safe.

Act fast in event of a scam

Know what to do in the event of a scam to help minimise potential loss.

A few smart moves go a long way to protecting yourself from scams. Here’s a simple guide to securing your device and accounts, so you can live more, worry less.

Lock your device with a strong passcode

Set a strong passcode that can’t be easily guessed, and use fingerprint or facial ID. In addition to convenience, it helps avoid entering your password in public where it can be seen by others.

Keep your device operating system updated

Install the latest iOS or Android operating system to ensure the latest security patches and features.

Install apps only from official sources

Reduce the risk of malware by only installing apps from official app stores such as Apple App Store, Google Play Store or Huawei AppGallery.

Secure your cards and accountsWe built the digibank app with security in mind. That’s why in addition to secure technology, it also has features you can use to improve your defenses against scams and fraud. Don’t have digibank app yet? Download it today via the official App Store, Google Play Store or Huawei App Gallery.

Do a security review with Security Checkup

Be guided through recommended security actions like:

Updating your contact details so you will never miss any important alerts from us on your account activities.
Review transaction and payment limits to protect your account from unauthorised and fraudulent transactions.

Step 1
Log in to digibank app

Step 2
Tap on More

Step 3
Tap on Security Checkup

Manage Notifications to receive banking alerts

Choose to be alerted via email and/or digibank push notification, so you’re always on top of account or payment activities, and any suspicious transactions.

Step 1
Log in to your digibank, tap on More

Step 2
Under App & Security Settings, tap Manage Notifications

Step 3
Customise your alert preferences and threshold limits, tap Next

Step 4
Review your details and tap Done

Secure your Cards with Payment Controls

Enable/disable different card transactions like e-commerce, contactless, overseas payments and more to fit your lifestyle, while locking out fraudsters.

Step 1
Log in to digibank app with your Touch / Face ID or digibank app User ID & PIN

Step 2
Under Home, tap More

Step 3
Under Manage Cards & Loans, select Payment Controls

Step 4
Select the Card you wish to customise and toggle switch on/off

Pro-Tip: You can lock your card temporarily if you’ve misplaced it.

Lock your money with digiVault

Got money in your savings account that you’re not touching anytime soon, or invested in fixed deposits? Lock them with digiVault for an extra layer of security. Unlocking can only be done in person at a DBS/POSB branch after verification.

Act fast in event of a scamKnowing what to do in the event of a scam can help minimise potential loss. Here are some steps you can take.Save the DBS Fraud Hotline for fast access
Keeping these numbers handy lets you act quickly, instead of having to search for them.

DBS Fraud Hotline:

1800 339 6963 (in Singapore)
+65 6339 6963 (from abroad)

Block lost or stolen card(s) on digibank
If your card is lost or stolen, or you believe its details have been compromised, you can block the use of your credit and debit cards, and request for a replacement card immediately with the steps below.Step 1: Log in to digibank mobile with your Touch / Face ID or digibank User ID & PIN.
Step 2: Tap on More.
Step 3: Under Manage Cards & Loans, select Replace/Block Card.
Step 4: Select My Card is Lost and tap Proceed.
Step 5: Select the card you wish to block.
Step 6: Review your request and tap Block Now.
Step 7: Your card will be blocked immediately, and you may proceed to request a new card replacement.Block access immediately with Safety Switch
Call the DBS Fraud Hotline at 1800 339 6963 (in Singapore) or +65 6339 6963 (from abroad).Choose the option to activate Safety Switch, then follow the instructions to validate your identity and block access to digibank, Debit/Credit Cards and PayLah!.Be sure to stay on the line for our Customer Service Officer to help with follow-up actions such as replacing your cards or filing a fraud report.These services will be suspended when Safety Switch is activated:

Access to digibank Online and digibank Mobile (Deposits into your current/savings accounts will not be affected)

Access and use of PayLah! services

Physical and digital transactions via ATM/Debit/Credit cards - Please note that any debit/credit cards linked to your digital wallet (e.g. Apple Pay/Samsung Pay/Google Pay) will be closed permanently.