Bank
ATM & Branch Services
SMS "Q"

Getting Assistance

If you are visiting any of our DBS/POSB branches, plan your arrival accordingly with our SMS Q service. Please note that the issuance of queue numbers may end earlier depending on the queue situation. Alternatively, visit our 24/7 digital lobbies or bank from the comfort of your home with DBS/POSB digibank. Thank you for your understanding.

Did you know you can perform these services online?

Free up precious time for you and your loved ones by performing these banking services anytime, anywhere with digibank mobile or digibank online. All it takes is a few taps.

Keen to open an account with us?

Here’s how to open a new personal account with us anytime, anywhere with digibank mobile.

  1. Download the digibank mobile app from the App Store, Google Play or AppGallery.
  2. Launch the digibank Mobile app and tap on SIGN UP FOR DIGIBANK.
  3. Tap on I’M NEW TO DBS/POSB.
  4. Tap CONTINUE WITH SINGPASS, login and tap I Agree on MyInfo consent screen. (Do not have Singpass? Register online here.)
  5. Provide all required information in the succeeding screens.
  6. Choose your starter bundle
  7. Set up your Visa Debit Card.
  8. Upload Supporting Documents, if required.
  9. Set up your digibank login.
  10. Review the details and tap on Confirm Application.
  11. Your digibank onboarding is completed.

Note: If document upload is required, your application will be processed within 3 working days.

Get the latest DBS digibank Mobile app now!
Find out what can digibank do to meet your banking needs here.

     

Looking to update your particulars?

Here’s how to update your contact details anytime, anywhere on digibank mobile.

  1. Log in to digibank mobile and tap on More on the bottom navigation bar.
  2. Scroll down to YOUR PROFILE, tap on Update Particulars and select Contact Details.
  3. Tap on CHANGE, input your details and tap SAVE.
  4. Tap NEXT to review your changes and tap CONFIRM to update your Contact Details.

Get the latest DBS digibank Mobile app now!
Find out what can digibank do to meet your banking needs here.

     

Lost or damaged your ATM/Debit Card?

Here’s how to arrange for a Credit/Debit/ATM Card replacement anytime, anywhere on digibank mobile.

  1. Log in to digibank mobile and tap More.
  2. Under "Manage Card & Loans", select Replace/Block Card.
  3. Select the Reason for Replacement.
  4. Select the card to be replaced.
  5. Review your request and tap Replace Card.
  6. Your new card will be sent to you within 5 working days.

Get the latest DBS digibank Mobile app now!
Find out what can digibank do to meet your banking needs here.

     

Purchase a Cashier’s Order?

Need more perks to purchase your Cashier’s Order online? Enjoy the convenience of receiving your Cashier’s Order via mail or pick it up at your preferred branch.

Click here to purchase a Cashier’s Order online

Important information
Cashier’s Order service fee:

  • S$3 per Cashier’s Order purchased online
  • S$15 per Cashier’s Order purchased at DBS/POSB branches.

Cant find what you’re looking for? Find more topics here!

Still prefer to take a SMS “Q”? Here’s how to do it

  1. Send "Q" to the Branch SMS number to receive a list of services they offer.
  2. Reply with the corresponding number indicated to request for a queue number.
  3. Receive an SMS notification when your turn is near.

Please note that the issuance of queue numbers may end earlier depending on the queue situation. Alternatively, visit our 24/7 digital lobbies or bank from the comfort of your home with. Thank you for your understanding.

Tap here to view the full list of branch SMS “Q”

SMS number is also available at branch locator.

Note: SMS queue ticketing is applicable to full service branches only

BankBranchSMS Phone Number

DBS

Ang Mo Kio Central Branch

83184357

DBS

Bishan Central Branch

83184325

DBS

Bukit Timah Branch

83184326

DBS

Century Square Branch

83184350

DBS

Choa Chu Kang Branch

83184327

DBS

Clementi Central Branch

83184363

DBS

HarbourFront Branch

83184330

DBS

Holland Village Branch

83184331

DBS

Kovan Branch

83184332

DBS

MBFC Branch

83184335

DBS

Parkway Parade Branch

83184338

DBS

Plaza Singapura Branch

83184339

DBS

South Bridge Branch

83184346

DBS

Suntec City Branch

83184347

DBS

Thomson Branch

83184351

DBS

Toa Payoh Branch

83184352

DBS

Towner Road Branch

83184353

DBS

Westgate Branch

83184354

DBS

Woodlands Branch

83184355

POSB

Bedok Central Branch

83184358

POSB

Bukit Batok Central Branch

83184359

POSB

Compass One Branch

83184364

POSB

Hougang Central Branch

83184367

POSB

Jurong Point Branch

83184369

POSB

Paya Lebar Branch

83184397

POSB

Square 2 Branch

83184378

POSB

Tiong Bahru Branch

83184382

POSB

Waterway Point Branch

83184384

POSB

White Sands Branch

83184385

POSB

Yishun West Branch

83184390

Don’t have digibank yet?

Get the latest DBS digibank Mobile app now!
Find out what can digibank do to meet your banking needs here.

     

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