Sign up for digibank easily with Singpass Face Verification

Singpass Face Verification is a national facial identification service and DBS is using this technology to allow customers to sign up for digibank and/or retrieve their digibank User ID conveniently.

• All Singapore citizens and Singapore PRs with a Singpass account
• Any DBS/POSB customers who wish to sign up for digibank
• Any existing digibank customers who wish to retrieve or change their existing User ID

No, Singpass Face Verification is only available on digibank mobile.

• If you are wearing glasses, make sure your eyes are clearly visible. No tinted glasses.
• If you are wearing headgear, ensure that your whole face is visible.
• Be in a well-lit environment so that your face can be seen clearly.
• Maintain a neutral expression when taking the selfie.

Some of the common reasons for an unsuccessful Singpass Face Verification include:

• The camera was not angled directly at the user’s face
• The user’s eyes were closed
• The user was facing away from the camera
• The user was in an environment with poor lighting

Your captured photo is used to compare against your NRIC or Passport photo records from the Government’s biometric database instantly.

No, DBS does not store your captured photo.

There are no charges for using this service.

Yes, you may use your Card and PIN to register for digibank / retrieve and change your digibank User ID.