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Let's bank safely together
Get the latest scam alerts and tips to protect yourself.
Let's bank safely together
Scammers and fraudsters constantly find ways to trick consumers into giving up their banking details to provide access to their accounts. Being aware of their scam methods can help keep you safe...
6 security tips to protect yourself online
Banking online can be safe if you stay vigilant. Learn how to protect yourself against scams with these 6 simple security tips!
Be Web Wise
Think before you Act
Be careful of links and attachments sent through emails or SMS or posted online on social media sites. Such links and attachments may lead to phishing pages or install malware onto your device without your permission.
Stay Alert
Be Informed
As part of the E-Payment User Protection Guidelines, ensure your Transaction Alerts are enabled so that you can be informed instantly of transactions on your account via SMS or email.
Healthy Device
Keep it updated & protected
Avoid jailbreaking or rooting your devices. Doing so makes your device more prone to security vulnerabilities like viruses and malicious software.
Aware
Be mindful of what you share
Be aware of what information you share and how it can be used by a receiving party. Avoid sharing personal information unnecessarily.
Responsible
Be a good citizen
Review your privacy settings and practice good social media etiquette. Enable security settings such as 2FA whenever possible as an additional layer of security
Protect
Your Informations
Never disclose your digibank User ID, PIN & One-Time Password (OTP) to anyone. Use a different PIN or password for web-based services such as email, online shopping or subscription services.
Be Web Wise - Think before you Act
- Be careful of links and attachments sent through emails or SMS or posted online on social media sites. Such links and attachments may lead to phishing pages or install malware onto your device without your permission.
- Always go to our website by typing https://www.dbs.com.sg to ensure you’re reaching DBS's website.
TIP: If you wish to visit a webpage, it is safer to type the URL on the address bar of your browser than to click on it from an email or another site. - Stay current with latest news, check our Security Alerts & News frequently to be in the know of the latest threats and scams targeting DBS and POSB customers.
- Avoid performing online transactions on public or shared devices or devices that you suspect are compromised.
- Never reply to unsolicited emails or SMSes. Responses to such emails or SMSes could be used by fraudsters to socially engineer information or trick users into performing unwanted actions.
- Verify any odd or suspicious requests through official contact numbers or channels. Ensure that you're communicating directly with official DBS accounts on social media, especially when asking for assistance.
Stay Alert – Be Informed
- As part of the E-Payment User Protection Guidelines, ensure your Transaction Alerts are enabled so that you can be informed instantly of transactions on your account via SMS or email.
- Read the transaction details in the SMS or email alerts carefully. Validate that the messages, for example, check that the account number is correct, or the transaction reflects your request. Do not provide a One-Time Password (OTP) or DBS digital token authorization if the details in the SMS or email alerts do not match the transaction you initiated. Inform the bank immediately if in doubt.
- Check your transaction history regularly for any abnormal transaction and notify us immediately, if you notice unknown transactions appearing on your account.
Personal Banking: 1800 339 6963 or +65 6339 6963 (Overseas)
Business Banking: 1800 222 2200 - Keep your contact details updated with the Bank. Learn more.
- When accessing digibank, never leave your session unattended and log out after use.
Healthy Device – Keep it updated & protected
- Avoid jailbreaking or rooting your devices. Doing so makes your device more prone to security vulnerabilities like viruses and malicious software.
- Protect your device, web browser and Operating System (OS) with the latest anti-virus software
- For optimal app stability and security, ensure that you update your device’s operating system (OS) to the latest version.
- Be mindful of the applications you install on your devices. Install apps from official app stores such as Apple App Store or Google Play Store. Unofficial app stores may modify and inset malware into legitimate, non-malicious apps.
- When installing applications, verify that the permissions granted to the application are necessary and avoid downloading unnecessary applications as these applications may contain malicious code or social engineering scams.
- Regularly backup critical data.
Download the ScamShield App (For Singaporean customers only)
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council, and more information can be found at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.
Aware - Be mindful of what you share
- Be aware of what information you share and how it can be used by a receiving party.
- Avoid sharing personal details such as your identity card information, address, phone number, DBS account details, or other personal information unnecessarily.
- Consider setting your social network profile to private or use custom audience settings. This way, only people you invite can see what you post.
- Consider using a nickname instead of your real name. This can help reduce the chances of you being harassed online.
- When using public Wi-Fi, avoid accessing websites that require you to login. Consider limiting your activities to only non-sensitive ones. Enable security settings such as 2FA whenever possible adds an additional layer of security.
- Stop and consider before sharing any posts as information posted may cause harm to yourself or people around you.
Responsible - Be a good citizen
- Review your privacy settings and practice good social media etiquette. Enable security settings such as 2FA whenever possible as an additional layer of security
- Think before sharing and post online, what you share online can be re-shared and made public by others. You cannot take it back or delete it later.
- Treat others the way you would like to be treated. Practise kindness in both the physical and digital world.
- Be cautious when you come across promotional offers that sound too good to be true.
- Apply a healthy dose of scepticism if you read any news articles that are sensational and discern if the articles come from a credible source.
Protect Your Information
- Secure your device with a strong password, PIN or a relevant mechanism to prevent unauthorised use.
TIP: A strong password is one that is difficult to guess and contains a mix of letters, numbers or symbols. You can use this on top of your device’s biometric security feature (if available). - Never disclose your digibank User ID, PIN & One-Time Password (OTP) to anyone. DBS will never request for your PIN, password or OTP.
- Avoid providing your account details (such as passwords and PIN) to third-party financial aggregator applications as these applications may not be secure.
- Avoid registering other people’s biometrics such as facial or fingerprint registration on your devices if you use biometrics to access DBS applications.
- Use a different PIN or password for web-based services such as email, online shopping or subscription services.
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Impersonation scams attack! What should you do?
Recent Scams & Frauds
Stay updated on the latest security news that might affect the way you bank online.
Voice Phishing Alert
Scammers are impersonating DBS customer support and staff through voice calls to steal and perform unauthorised transactions on your DBS accounts and cards.
Date: 13 December 2024
What this scam looks like:
Scammers impersonate DBS staff through voice phishing calls. These calls may claim you have critical issues with your DBS accounts and credit cards or that your personal details were misused to apply for credit cards.
These calls aim to trick you into conducting unwanted fund transfers, credit card transactions or steal your login credentials, card details, and OTPs or digital token approvals.
Protect Yourself:
- Always use DBS' official hotline number, website, and mobile apps to conduct DBS bank-related requests.
- Never provide your DBS card details, digibank credentials, OTPs, or Digital Token approvals to unverified sources.
- When in doubt, contact DBS Bank immediately.
- Always verify directly with DBS Bank for any requests.
Remember:
- DBS staff will never ask you for your login details, card information, OTPs, or Digital Token requests.
- Emails and SMSes from DBS will never include clickable links.
- Use DBS’ official digibank app regularly to verify that your Digital Token is tied to your approved device. When in doubt, contact DBS Bank immediately.
Contact us immediately if you suspect you're a victim of fraud.
Singapore: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Phishing Alert
Scammers are using phishing emails to steal and perform unauthorised transactions on your DBS accounts and cards.
Date: 28 November 2024
What this scam looks like:
Scammers use phishing emails urging you to resolve critical issues with your DBS accounts or digital tokens. These phishing emails and messages direct you to phishing sites which imitate DBS sites, such as iBanking or PayLah.
These sites aim to steal your login credentials, card details, and OTPs or digital token approvals before conducting unauthorised fund transfer or card transactions.
Protect Yourself:
- Always use DBS' official website and mobile apps to conduct DBS bank-related requests.
- Never provide your DBS card details, digibank credentials, OTPs, or Digital Token approvals to unverified sources.
- When in doubt, contact DBS Bank immediately.
- Always verify directly with DBS Bank for any requests.
Remember:
- DBS staff will never ask you for your login details, card information, OTPs, or Digital Token requests.
- Emails and SMSes from DBS will never include clickable links.
- Use DBS’ official digibank app regularly to verify that your Digital Token is tied to your approved device. When in doubt, contact DBS Bank immediately.
Contact us immediately if you suspect you're a victim of fraud.
Singapore: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Social Media Advertisement Phishing
Scammers are using fake social media ads to steal your card details and mobile wallet verification OTPs before conducting unauthorised card transactions.
Date: 26 November 2024
What this scam looks like:
Scammers use fake social media ads with attractive offers to direct you to phishing websites which may imitate official websites or a payment portal. These phishing websites ask for your card details and your OTPs.
These sites aim to steal your card details and mobile wallet verification OTPs before adding your card to their mobile wallets and charging unauthorised transactions to your cards.
Protect Yourself:
If it seems too good to be true, it's likely a scam.
- Never provide your DBS card details, digibank credentials, OTPs, or Digital Token approvals to unverified sources.
- Always read the details of your SMS OTPs or Digital Token prompts to ensure that the action you're approving is correct.
- When in doubt, contact DBS Bank immediately.
Remember:
- DBS staff will never ask you for your login details, card information, OTPs, or Digital Token requests.
- Emails and SMSes from DBS will never include clickable links.
- Use DBS’ official digibank app regularly to verify that your Digital Token is tied to your approved device. When in doubt, contact DBS Bank immediately.
Contact us immediately if you suspect you're a victim of fraud.
Singapore: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: https://www.dbs.com.hk/personal/contact-us.pageIndia: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Social Media Advertisement Phishing and Mobile Malware Alert
Scammers are using fake social media ads to trick you into downloading mobile malware to take over your phone and steal your banking credentials and funds.
Date: 21 October 2024
What this scam looks like:
Scammers use fake social media ads with attractive offers to trick you into downloading and installing malicious applications. These scam social media ads redirect to a third-party messaging app, such as WhatsApp, or to the scammer's direct messages. The scammer will instruct you to disable Google Play Protect on Android devices before downloading, installing, and giving accessibility permissions to a malicious app.
These malicious apps aim to take full control of your device, allowing the scammers to download additional apps, steal your banking login credentials and digital tokens, and conduct unwanted fund transfers from your bank accounts.
Protect Yourself:
- Verify where your apps are from: Only download apps from the official app stores, such as the Apple app Store or Google Play Store.
- Keep your device safe from malicious apps: Never disable Google Play Protect on Android devices. Check if Google Play Protect is enabled by going to:
- Google Play Store > Profile icon > Play Protect > Settings > Scan apps with Play Protect.
- Avoid giving apps more permissions than necessary: Permissions such as Accessibility Services give scammers control over your devices.
- Keep your devices up-to-date and secured: Enable automatic updates for your devices' operating systems and apps and install reputable anti-virus software.
- When in doubt, contact DBS Bank immediately.
Remember:
- DBS staff will never ask you for your login details, card information, OTPs, or Digital Token requests.
- Emails and SMSes from DBS will never include clickable links.
- Use DBS’ official digibank app regularly to verify that your Digital Token is tied to your approved device. When in doubt, contact DBS Bank immediately.
Contact us immediately if you suspect you're a victim of fraud.
Singapore: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: https://www.dbs.com.hk/personal/contact-us.pageIndia: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scam Alert
Scammers are using phishing social media advertisements, emails, and text messages to steal and perform unauthorised transactions on your DBS bank accounts and cards.
Date: 10 October 2024
What this scam looks like:
Scammers use phishing social media advertisements, emails, and text messages to steal your login credentials, card details, and OTPs or digital token approvals. These scams may appear as:
- Attractive offers on services or goods;
- Failed delivery or parcel delivery notices;
- Fake buyers using marketplaces such as Carousell;
- Requests for payment updates on subscription services like Disney+ or Netflix.
These phishing advertisements, emails and messages direct you to phishing sites which may imitate the official website or a payment portal.
These sites aim to steal your login credentials, card details, and OTPs or digital token approvals before conducting unauthorised fund transfer or card transactions.
Protect Yourself:
If it seems too good to be true, it's likely a scam.
- Always use DBS' official website and mobile apps to conduct DBS bank-related requests.
- Never provide your DBS card details, digibank credentials, OTPs, or Digital Token approvals to unverified sources.
- When in doubt, contact DBS Bank immediately.
- Always verify directly with DBS Bank for any requests.
Remember:
- DBS staff will never ask you for your login details, card information, OTPs, or Digital Token requests.
- Emails and SMSes from DBS will never include clickable links.
- Use DBS’ official digibank app regularly to verify that your Digital Token is tied to your approved device. When in doubt, contact DBS Bank immediately.
Contact us immediately if you suspect you're a victim of fraud.
Singapore: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: https://www.dbs.com.hk/personal/contact-us.pageIndia: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Phishing Alert
Scammers are using phishing emails and text messages to steal and perform unauthorised transactions on your DBS login and card details.
Date: 07 October 2024 (Updated on 19 October 2024)
What this scam looks like:
Scammers use phishing emails and text messages urging you to resolve critical issues with your DBS accounts or digital tokens. These phishing emails and messages direct you to phishing sites which imitate DBS sites, such as iBanking or PayLah.
These sites aim to steal your login credentials, card details, and OTPs or digital token approvals before conducting unauthorised fund transfer or card transactions.
Protect Yourself:
- Always use DBS' official website and mobile apps to conduct DBS bank-related requests.
- Never provide your DBS card details, digibank credentials, OTPs, or Digital Token approvals to unverified sources.
- When in doubt, contact DBS Bank immediately.
- Always verify directly with DBS Bank for any requests.
Remember:
- DBS staff will never ask you for your login details, card information, OTPs, or Digital Token requests.
- Emails and SMSes from DBS will never include clickable links.
- Use DBS’ official digibank app regularly to verify that your Digital Token is tied to your approved device. When in doubt, contact DBS Bank immediately.
Contact us immediately if you suspect you're a victim of fraud.
Singapore: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Social Media Advertisement Phishing and Mobile Malware Alert
Scammers are using fake social media ads to trick you into downloading mobile malware to take over your phone and steal your banking credentials and funds.
Date: 06 September 2024
What this scam looks like:
Scammers use fake social media ads with attractive offers to trick you into downloading and installing third-party apps through unofficial app stores or links.
Protect Yourself:
If it seems too good to be true, it's likely a scam.
- Always use DBS' official website and mobile apps to conduct DBS bank-related requests.
- Avoid giving apps more permissions than necessary, such as accessibility services, viewing and sending SMSes, or full control to your devices.
- Enable automatic updates for your devices and apps to keep them updated with the latest security patches. Android users are advised to not disable Google Play Protect.
- When in doubt, contact DBS Bank immediately.
Remember:
- DBS staff will never ask you for your login details, card information, OTPs, or Digital Token requests.
- Emails and SMSes from DBS will never include clickable links.
- Turn on transaction alerts and contact DBS Bank immediately if you spot any unauthorised transactions.
- Use DBS’ official digibank app regularly to verify that your Digital Token is tied to your approved device. When in doubt, contact DBS Bank immediately.
Contact us immediately if you suspect you're a victim of fraud.
Singapore: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Phishing Alert
Scammers are targeting you through DBS-themed phishing websites to steal your personal information.
Date: 25 July 2024
What this scam looks like:
Scammers use phishing sites to impersonate DBS Bank. These phishing sites may imitate official DBS services, such as DBS iBanking, PayLah!, and DBS Digital Exchange.
These sites aim to steal your sensitive information or get you to transfer money or cyrptocurrency to a fake investment platform or the scammer' wallets.
Protect Yourself:
If it seems too good to be true, it's likely a scam.
- Always use DBS' official website and mobile apps to conduct DBS bank-related requests.
- Never provide your DBS card details, digibank credentials, OTPs, or Digital Token approvals to unverified sources.
- When in doubt, contact DBS Bank immediately.
- Always verify directly with DBS Bank for any investment-related deals.
Remember:
- DBS staff will never ask you for your login details, card information, OTPs, or Digital Token requests.
- Emails and SMSes from DBS will never include clickable links.
- Use DBS’ official digibank app regularly to verify that your Digital Token is tied to your approved device. When in doubt, contact DBS Bank immediately.
Contact us immediately if you suspect you're a victim of fraud.
Singapore: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: https://www.dbs.com.hk/personal/contact-us.pageIndia: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Impersonation Alert
Scammers are targeting you through Telegram groups to steal your money.
Date: 12 July 2024 (Updated on 17 July 2024)
What this scam looks like:
Scammers impersonate DBS through Telegram groups. These Telegram groups claim they're DBS investment or finance groups while mimicking DBS' branding and using fake members and messages appear legitimate.
Using your fear of missing out on a seemingly good deal, these scammers pressure you to invest without doing additional checks. If you fall victim to this scam, they will ask you to conduct a bank transfer to a fake investment platform or transfer cryptocurrency to the scammers' wallets.
Protect Yourself:
If it seems too good to be true, it's likely a scam.
- Look out for the official checkmark for DBS Telegram groups. These are the only official DBS Telegram groups.
- Ensure that you're using the official DBS app and websites.
- When in doubt, contact DBS Bank immediately.
- Always verify directly with DBS Bank for any investment-related deals.
Remember:
- DBS staff will never ask you for your login details, card information, OTPs, or Digital Token requests.
- Emails and SMSes from DBS will never include clickable links.
- Use DBS’ official digibank app regularly to verify that your Digital Token is tied to your approved device. When in doubt, contact DBS Bank immediately.
Contact us immediately if you suspect you're a victim of fraud.
Singapore: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: https://www.dbs.com.hk/personal/contact-us.pageIndia: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
QR Phishing Alert
Date: 15 April 2024
Description: Be on the lookout for DBS-themed phishing emails and messages using QR codes. These emails may offer promotions or claiming there are unauthorised fund transfers or credit card payments on your account.
Scanning these QR codes leads to phishing websites designed to steal your sensitive information such as mobile number, DBS digibank or PayLah! login details, Digital Token approvals, or OTPs. Using your DBS digibank or PayLah! login details and SMS OTPs, the scammers will take over your account, steal your funds, or activate your DBS Digital Token or PayLah! account on their device.
Always verify directly with DBS Bank should you receive such emails or messages. Be wary of unverified QR codes and always check if the link in the QR by checking through a QR scanner that displays and asks for your permission before visiting a website.
Report scams to protect your family, friends, and our community.
- Help protect your friends and family by reporting scams and suspicious deals to the appropriate authorities, such as consumer protection agencies or local police.
- Use ScamShield, an app that helps you block scam calls and SMSes and use it to report scam calls, SMSes and messages from chat apps like WhatsApp, WeChat, and Viber. ScamShield filters incoming scam calls and messages based on a list maintained by the Singaporean Police Force. Install ScamShield from your official app store to enhance your protection.
- Find more information on ScamShield at https://www.scamshield.org.sg/.
If you have provided your Username and PIN code to anyone, including non-DBS websites or mobile applications,
- Make use of our Safety Switch allows you to block access to your funds immediately (https://www.dbs.com.sg/personal/support/bank-ssb-safety-switch.html)
- change your PIN code immediately (https://www.dbs.com.sg/personal/support/bank-ibanking-reset-pin.html)
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- When in doubt, contact DBS Bank immediately.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
- Check your mobile banking and wallet balances regularly through DBS' official digibank app.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Phishing Alert
Voice Phishing Alert
Date: 12 April 2024
Description: Beware of scammers impersonating DBS Bank staff and government officials through voice phishing calls. These calls may claim there are unauthorised fund transfers or credit card payments on your account and seek your assistance in the investigation.
These scammers ask for sensitive information such as your personal details, DBS digibank credentials, OTPs, or ask you to transfer funds to their bank accounts.
To increase the believability of this scam, the scammers provide a case number or identification, such as photo of a staff pass. Victims of this scam are told not to divulge details of the investigation to anyone, including official bank staff.
Always verify directly with DBS Bank should you receive such calls. DBS and other governmental agencies will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals.
Report scams to protect your family, friends, and our community.
- Help protect your friends and family by reporting scams and suspicious deals to the appropriate authorities, such as consumer protection agencies or local police.
- Use ScamShield, an app that helps you block scam calls and SMSes and use it to report scam calls, SMSes and messages from chat apps like WhatsApp, WeChat, and Viber. ScamShield filters incoming scam calls and messages based on a list maintained by the Singaporean Police Force. Install ScamShield from your official app store to enhance your protection.
- Find more information on ScamShield at https://www.scamshield.org.sg/.
If you have provided your Username and PIN code to anyone, including non-DBS websites or mobile applications,
- Make use of our Safety Switch allows you to block access to your funds immediately (https://www.dbs.com.sg/personal/support/bank-ssb-safety-switch.html)
- change your PIN code immediately (https://www.dbs.com.sg/personal/support/bank-ibanking-reset-pin.html)
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- When in doubt, contact DBS Bank immediately.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
- Check your mobile banking and wallet balances regularly through DBS' official digibank app.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Ride for Free DBS Promotion Phishing Alert
Date: 05 March 2024
Description: Be on the lookout for phishing SMSes impersonating DBS' Ride for Free promotion. These phishing SMSes include a link to a phishing website to steal your sensitive information such as such your mobile number, login details, and SMS OTPs.
Using your Paylah! or DBS digibank login credentials and SMS OTPs, scammers will take over your account, steal your funds, or activate your PayLah! account or DBS Digital Token on their device.
PayLah! is a mobile app and cannot be accessed through a website. Always check that you're visiting https://www.dbs.com or use our official mobile apps to log-in or check for offers.
Report scams to protect your family, friends, and our community.
- Help protect your friends and family by reporting scams and suspicious deals to the appropriate authorities, such as consumer protection agencies or local police.
- Use ScamShield, an app that helps you block scam calls and SMSes and use it to report scam calls, SMSes and messages from chat apps like WhatsApp, WeChat, and Viber. ScamShield filters incoming scam calls and messages based on a list maintained by the Singaporean Police Force. Install ScamShield from your official app store to enhance your protection.
- Find more information on ScamShield at https://www.scamshield.org.sg/.
If you have provided your Username and PIN code to anyone, including non-DBS websites or mobile applications,
- Make use of our Safety Switch allows you to block access to your funds immediately (https://www.dbs.com.sg/personal/support/bank-ssb-safety-switch.html)
- change your PIN code immediately (https://www.dbs.com.sg/personal/support/bank-ibanking-reset-pin.html)
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- When in doubt, contact DBS Bank immediately.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
- Check your mobile banking and wallet balances regularly through DBS' official digibank app.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Social Media Ads Phishing Alert
Date: 1 March 2024
Description: Be on the lookout for investment-themed phishing ads on social media. These ads may use well-known figures such as politicians and industry leaders to catch your attention. These ads contain links to phishing websites and ask for your sensitive personal information.
Scammers could use your information to seem more legitimate and trick you into making unwanted fund transfers, credit card purchases, or steal your banking login details.
Always check that you're visiting https://www.dbs.com or use our official mobile apps to log-in or check for offers. It's better to be safe than sorry, so take the time to keep your personal information and finances safe.
Report scams to protect your family, friends, and our community.
- Help protect your friends and family by reporting scams and suspicious deals to the appropriate authorities, such as consumer protection agencies or local police.
- Use ScamShield, an app that helps you block scam calls and SMSes and use it to report scam calls, SMSes and messages from chat apps like WhatsApp, WeChat, and Viber. ScamShield filters incoming scam calls and messages based on a list maintained by the Singaporean Police Force. Install ScamShield from your official app store to enhance your protection.
- Find more information on ScamShield at https://www.scamshield.org.sg/.
If you have provided your Username and PIN code to anyone, including non-DBS websites or mobile applications,
- Make use of our Safety Switch allows you to block access to your funds immediately (https://www.dbs.com.sg/personal/support/bank-ssb-safety-switch.html)
- change your PIN code immediately (https://www.dbs.com.sg/personal/support/bank-ibanking-reset-pin.html)
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- When in doubt, contact DBS Bank immediately.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
- Check your mobile banking and wallet balances regularly through DBS' official digibank app.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Voice and Postal Mail Phishing Alert
Date: 30 January 2024
Description: Beware of scammers impersonating DBS Bank staff through voice phishing calls. These voice phishing calls may offer loans, investment services or various bank products at attractive rates. These scammers will solicit sensitive information such as your home address, mobile number, DBS digibank login credentials and OTPs.
These scammers may also send you postal mail impersonating DBS Bank. These letters mimic DBS' branding and letterhead, often resembling confidentiality agreements, forged bank statements, or other official documentation.
Stay vigilant and refrain from sharing personal information with unsolicited contacts to safeguard yourself against potential fraud.
If you give these scammers your Paylah! or DBS digibank login credentials and SMS OTPs, scammers may be able to access your account, steal your funds, or activate your DBS Digital Token on their device. Should these scammers activate the stolen DBS Digital Token on their device, they will gain full control of your DBS digibank account and conduct fund transfers without your permission.
If you have provided your Username and PIN code to anyone, including non-DBS websites or mobile applications,
- Make use of our Safety Switch allows you to block access to your funds immediately (https://www.dbs.com.sg/personal/support/bank-ssb-safety-switch.html)
- change your PIN code immediately (https://www.dbs.com.sg/personal/support/bank-ibanking-reset-pin.html)
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- When in doubt, contact DBS Bank immediately.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
- Check your mobile banking and wallet balances regularly through DBS' official digibank app.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
SMS Phishing Alert
Date: 14 January 2024
Description: Beware of scammers using Paylah! themed phishing SMS messages to steal your DBS login credentials and OTPs. These SMS claim there are unauthorised login attempts or transactions and provide a link to a PayLah! phishing website. These phishing websites will ask for your mobile number, DBS digibank login credentials and OTPs.
Using your Paylah! or DBS digibank login credentials and SMS OTPs, scammers may be able to access your account, steal your funds, or activate your DBS Digital Token on their device. If these scammers activate the stolen DBS Digital Token on their device, they will gain full control of your DBS digibank account and conduct fund transfers without your permissions.
SMSes from DBS Bank will never include clickable links. Always verify the authenticity of the websites and never provide your details such as your login credentials or PINs on these sites.
If you have provided your Username and PIN code to any non-DBS websites or mobile applications,
- Make use of our Safety Switch allows you to block access to your funds immediately (https://www.dbs.com.sg/personal/support/bank-ssb-safety-switch.html)
- change your PIN code immediately (https://www.dbs.com.sg/personal/support/bank-ibanking-reset-pin.html)
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
- Check your mobile banking and wallet balances regularly through DBS' official digibank app.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
SMS Phishing Alert
Date: 06 January 2023
Description: Beware of scammers impersonating DBS bank staff through SMS and WhatsApp messages. These SMS and WhatsApp messages may claim there are unauthorised login attempts or transactions and provide a link to DBS Bank or PayLah! phishing website. These phishing websites will ask for your mobile number, DBS digibank login credentials and SMS OTP.
These scammers may also send you WhatsApp messages claiming to be bank officers. These scammers would impersonate bank security department officers and provide forged bank statements displaying unauthorised transactions made in your e-wallets.
Using your DBS digibank login credentials and SMS OTPs, scammers may be able to access your account, steal your funds, or activate your DBS Digital Token on their device. If these scammers activate the stolen DBS Digital Token on their device, they will gain full control of your DBS digibank account and conduct fund transfers without your permissions.
Always verify the authenticity of the websites and never provide your details such as your login credentials or PINs on these sites. These scammers will make use of your information to access and make unauthorized transactions on your cards or Bank account.
If you have provided your Username and PIN code to any non-DBS websites or mobile applications, please change your PIN code immediately.
You may do so by following the instructions here.
Learn more about this scam at this Singapore Police Force advisory.Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
- Check your mobile banking and wallet balances regularly through DBS' official digibank app.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Impersonation Scams
There are no archived impersonation scams for 2024
Other Scams
Tech Support Scam Alert
Date: 06 March 2024
Description: Be vigilant against fraudulent tech support websites that impersonate reputable brands like Microsoft or Apple. These phishing sites often claim that your devices are infected with malware, is performing poorly or was used for illegal activities.
Victims are encouraged to install remote access software such as TeamViewer or AnyDesk or software embedded with malwares on the victims’ devices on the pretext of resolving the technical issue. Victims are coerced into accessing their bank accounts and granting controls of the victims’ devices to the scammers. This allows the scammers to take control of your bank accounts and make unauthorized fund transfer from your accounts.
Always verify the contact information on the Brand’s official website and check that you are accessing the Brand’s official website. Do not install any software when asked by unverified sources and never login to your bank account during a remote access session even if the DBS staff or a government official.
Report scams to protect your family, friends, and our community.
- Help protect your friends and family by reporting scams and suspicious deals to the appropriate authorities, such as consumer protection agencies or local police.
- Use ScamShield, an app that helps you block scam calls and SMSes and use it to report scam calls, SMSes and messages from chat apps like WhatsApp, WeChat, and Viber. ScamShield filters incoming scam calls and messages based on a list maintained by the Singaporean Police Force. Install ScamShield from your official app store to enhance your protection.
- Find more information on ScamShield at https://www.scamshield.org.sg/.
If you have provided your Username and PIN code to anyone, including non-DBS websites or mobile applications,
- Make use of our Safety Switch allows you to block access to your funds immediately (https://www.dbs.com.sg/personal/support/bank-ssb-safety-switch.html)
- change your PIN code immediately (https://www.dbs.com.sg/personal/support/bank-ibanking-reset-pin.html)
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- When in doubt, contact DBS Bank immediately.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
- Check your mobile banking and wallet balances regularly through DBS' official digibank app.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Mobile Malware Advisory for iOS users
Date: 16 February 2024
Description: Beware of scammers specifically targeting Apple iPhone and iPad users using mobile malware. This malware is designed to collect sensitive information (e.g. facial recognition data, identity documents etc) and intercept SMS messages. Scammers make use of this facial data, combined with ID documents and the ability to intercept SMS, to gain unauthorized access to the victim’s banking account.
The scammers distribute this malware via TestFlight, Apple’s mobile application testing platform, or social engineer potential victims to install a Mobile Device Management Profile (MDM) which would allow the scammer complete control over the victim’s device and access to the victim’s banking account for unauthorized banking transactions.
Some signs of infection to look out for includes:
- Battery drain. Excessive battery drain could be a sign that malware running in the background.
- Increased data usage. Malware consumes data and changes to your data usage could be a sign.
- Unfamiliar apps or app permissions. Malware may install new apps, disguise themselves as new apps, or enable more permissions than necessary.
- Slow device performance or overheating. All apps use system resources, but a slower and hotter device could be a sign of malware.
- Strange behavior, such as calls or messages you didn't make. If your device is making calls or sending messages without your permission, it's a red flag for malware.
- Suspicious or unfamiliar MDM profiles. The MDM profiles listed at Settings > General > VPN & Device Management does not look familiar or even suspicious.
If you suspect that your device is infected by malware, do this immediately:
- Turn on airplane mode on your phone or turn off your phone.
- Call DBS immediately so we may help you.
- Check and remove any suspicious MDM profiles by going to General > Settings > VPN & Device Management.
- Verify that apps only have permissions that they should.
To Protect Yourself:
- Only download mobile apps from official app stores like Google Play Store and Apple App Store.
- Official app stores have security measures to minimize your risk of installing a malicious app. However, always check the reviews and ratings of apps to ensure their trustworthiness. Never sideload apps from third-party websites, emails, SMSes, or social media. Be wary of MDM profiles and TestFlight application installations from unknown parties.
- Pay attention to the permissions an app asks for and use a reputable mobile security software.
- Think twice if an app requests accessibility permissions, full control over your device, or access to sensitive information like SMS and emails. These requests are often red flags for malicious activities. Consider using reputable mobile security software to detect and block any malicious apps or alert you to potential risks.
Report scams to protect your family, friends, and our community.
- Help protect your friends and family by reporting scams and suspicious deals to the appropriate authorities, such as consumer protection agencies or local police.
- Use ScamShield, an app that helps you block scam calls and SMSes and use it to report scam calls, SMSes and messages from chat apps like WhatsApp, WeChat, and Viber. ScamShield filters incoming scam calls and messages based on a list maintained by the Singaporean Police Force. Install ScamShield from your official app store to enhance your protection.
- Find more information on ScamShield at https://www.scamshield.org.sg/.
If you have provided your Username and PIN code to anyone, including non-DBS websites or mobile applications,
- Make use of our Safety Switch allows you to block access to your funds immediately (https://www.dbs.com.sg/personal/support/bank-ssb-safety-switch.html)
- change your PIN code immediately (https://www.dbs.com.sg/personal/support/bank-ibanking-reset-pin.html)
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- When in doubt, contact DBS Bank immediately.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
- Check your mobile banking and wallet balances regularly through DBS' official digibank app.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Scams & Frauds Alert Archives
2023
Phishing Scams
PayLah! Phishing Alert
Date: 18 December 2023
Description: Beware of scammers using PayLah!-themed SMS messages and phishing websites to steal your DBS login credentials and OTPs. These SMS messages may claim that a payment has been made and provide a link to a PayLah! phishing website. These phishing websites will ask for your mobile number, DBS digibank login credentials and SMS OTP.
Using your DBS digibank login credentials and SMS OTPs, scammers may be able to access your account, steal your funds, or activate your DBS Digital Token on their device. If these scammers activate the stolen DBS Digital Token on their device, they will gain full control of your DBS digibank account and conduct fund transfers without your permissions.
Always verify the authenticity of the websites and never provide your details such as your login credentials or PINs on these sites. These scammers will make use of your information to access and make unauthorized transactions on your cards or Bank account.
If you have provided your Username and PIN code to any non-DBS websites or mobile applications, please change your PIN code immediately.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
- Check your mobile banking and wallet balances regularly through DBS' official digibank app.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Search Engine Advertisement Phishing Alert
Date: 14 December 2023
Description: Beware of phishing advertisements on search engines. Scammers are posting fraudulent advertisements on search engines, which appear as the first few search results when users search for financial services, such as loans. These fraudulent advertisements provide a fake website and contact number for victims to contact.
Always verify the authenticity of the websites and never provide your details such as your login credentials or PINs on these sites. These scammers will make use of your information to access and make unauthorized transactions on your cards or Bank account.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Online Marketplace Phishing Alert
Date: 09 November 2023
Description: Beware of scammers targeting users on online marketplaces, such as Carousell. Online marketplace scammers pretend to be interested in your item before requesting for your contact details e.g. email or WhatsApp to complete the payment. These scammers will send a link or QR code via email or WhatsApp to direct potential victims to a phishing site.
Always verify the authenticity of the websites and never provide your details such as your login credentials or PINs on these sites. These scammers will make use of your information to access and make unauthorized transactions on your cards or Bank account.
If you have provided your Username and PIN code to any non-DBS websites or mobile applications, please change your PIN code immediately.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Social Media Advertisement Phishing and Android Mobile Malware Alert
Date: 13 October 2023
Description: Beware of Scammers using mobile malware to access and conduct fraudulent fund transfers from your bank account. Scammers may use attractive offers, discounts, and promotions to encourage you to download and install third-party applications via unofficial app stores, web links, email attachments, or WhatsApp file downloads.
The scammer or the app will ask for certain permissions, such as:
- Accessibility services.
- Change your SMS app to the newly installed app.
- View and send SMSes.
- Granting full control over your device.
Once these malicious apps are installed, the malicious apps grant the scammers remote access to your phone. With this remote access to your mobile device and your login credentials, the scammer will take over your phone and conduct unauthorized transactions such as changing to your transfer limits, adding payee and make fund transfer using your bank account.
To Protect Yourself:
- Remember that if a deal seems too good to be true, it often is.
- Be wary of deals that seem too good to be true, such as unbelievably low prices on iPhones, durians, or services like cleaning or pet grooming. Scammers often prey on your emotions with these enticing offers through ads, emails, SMS, or WhatsApp messages.
- Only download mobile apps from official app stores like Google Play Store and Apple App Store.
- Official app stores have security measures to minimize your risk of installing a malicious app. However, always check the reviews and ratings of apps to ensure their trustworthiness. Never sideload apps from third-party websites, emails, SMSes, or social media.
- Pay attention to the permissions an app asks for.
- Think twice if an app requests accessibility permissions, full control over your device, or access to sensitive information like SMS and emails. These requests are often red flags for malicious activities.
- Use mobile security software.
- o Install mobile anti-virus apps which can detect and block malware and malicious phishing links any malicious apps. Find more information on the list of recommended mobile security apps at https://www.csa.gov.sg/docs/default-source/our-programmes/cybersecurity-outreach/the-unseen-enemy/security-apps_infographic.pdf
- If you suspect that your phone is compromised by malware, do this immediately:
- Turn on airplane mode on your phone or turn off your phone.
- Call DBS immediately so we may help you.
Report scams to protect your family, friends, and our community.
- Help protect your friends and family by reporting scams and suspicious deals to the appropriate authorities, such as consumer protection agencies or local police.
- Use ScamShield, an app that helps you block scam calls and SMSes and use it to report scam calls, SMSes and messages from chat apps like WhatsApp, WeChat, and Viber. ScamShield filters incoming scam calls and messages based on a list maintained by the Singaporean Police Force. Install ScamShield from your official app store to enhance your protection.
- Find more information on ScamShield at https://www.scamshield.org.sg/.
Customers are advised to be mindful of such scams.
Customers are reminded to check that they're on DBS's official websites and social media accounts or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.
- DBS will not send you login links in our official SMSes.
- DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Always verify the authenticity of the message with the official websites or sources.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Social Media Ads Phishing Alert
Date: 25 September 2023
Description: Scammers are targeting you with bank-branded social media ads. These ads come from accounts pretending to be a bank's official profiles. These phishing ads offer enticing and exciting deals or giveaways on iPhones, Apple Watches or Telco contracts.
Clicking on these ads leads to phishing websites that ask for your bank username and PIN, digital token approvals or OTPs. Giving this phishing website your bank logins, digital token approvals or OTPs may result in scammers stealing your account or money.
If you have provided your DBS digibank username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
SMS Phishing Alert
Date: 24 July 2023
Description: Watch out for scam SMSes linking to DBS-branded phishing pages. These scam SMSes may claim your DBS Internet Banking account is suspended and provide a link to a phishing page that asks for your DBS username, PIN, and Digital Token approval or SMS OTP.
Never disclose sensitive details to scammers, such as your login credentials or PINs, as this information can be used to steal your funds or make unauthorized transactions on your cards or bank account.
If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Online Marketplace Phishing Alert
Date: 12 July 2023
Description: Beware of scammers on online marketplaces, such as Carousell. Online marketplace scammers pretend to be interested in your items and will eventually ask for your contact details on another platform, such as through email or WhatsApp, to complete the payment.
If you've given your details to the scammer, be wary of receiving any messages with a QR code or link as they may lead to phishing websites. Never share sensitive details, such as your login credentials or PINs with scammers; they could use your information to steal your funds or make unauthorised transactions on your cards or bank account.
If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Voice Phishing Alert
Date: 23 June 2023
Description: Beware of automated scam calls pretending to be from DBS Bank. These scam calls may claim you have pending transactions on your DBS accounts or cards and ask you to press a number. If you follow their instructions, a scammer posing as DBS staff may pick up and ask for your personal information, such as login credentials, or to transfer money to the scammer's accounts.
Be cautious of such call scams. Never share sensitive details, such as your login credentials or PINs with scammers; they could use your information to steal your funds or make unauthorised transactions on your cards or bank account.
Customers are advised to be mindful of such scams.
Customers are reminded to check that they're on DBS's official websites and social media accounts or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.
- DBS will not send you login links in our official SMSes.
- DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Always verify the authenticity of the message with the official websites or sources.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Rewards Program Phishing Alert
Date: 21 June 2023
Description: Be on the lookout for phishing emails that target you with fake credit card promotions which offer cashback and free access to paid facilities, such as the "Ark Tribe Card". These emails contain links to phishing websites.
If you provide your DBS login, credit card details, digital token approvals, or OTPs to a phishing website, scammers could steal your bank funds or make unauthorized credit card purchases using your information.
To protect yourself, always be cautious of clicking on any links within suspicious emails. Always check if the offer is legitimate by contacting DBS directly or checking DBS' official website. It's better to be safe than sorry, so take the time to keep your personal information and finances safe.
Customers are advised to be mindful of such scams.
Customers are reminded to check that they're on DBS's official websites and social media accounts or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.
- DBS will not send you login links in our official SMSes.
- DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Always verify the authenticity of the message with the official websites or sources.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Online Marketplace and Delivery Service Phishing Alert
Date: 9 June 2023 (Update 23 June 2023)
Description: Scammers are targeting DBS customers through Carousell, an online marketplace, and Lalamove Delivery. If you are targeted by these scammers, they will pretend to be interested in purchasing your listing and will ask for your contact details, such as your email address, phone number, or WhatsApp contact.
Once they have your contact details, the scammers will send you a message with a QR code or link and instruct you to scan it to confirm payment or delivery details. However, the QR code or link leads to a phishing website that is designed to steal your sensitive information.
Never share sensitive details, such as your login credentials or PINs with scammers; they could use your information to steal your funds or make unauthorised transactions on your cards or bank account.
If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
SMS Phishing Alert
Date: 25 May 2023
Description: Watch out for scam SMSes linking to DBS-branded phishing pages. These scam SMSes may claim your DBS Internet Banking account is suspended and provide a link to a phishing page that asks for your DBS username, PIN, and Digital Token approval or SMS OTP.
Never disclose sensitive details to scammers, such as your login credentials or PINs, as this information can be used to steal your funds or make unauthorized transactions on your cards or bank account.
Customers are advised to be mindful of such scams.
Customers are reminded to check that they're on DBS's official websites and social media accounts or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.
- DBS will not send you login links in our official SMSes.
- DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Always verify the authenticity of the message with the official websites or sources.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
PayLah! Phishing Alert
Date: 4 April 2023 (Updated 25 April 2023)
Description: Beware of scammers who use PayLah! and DBS-themed SMS messages and phishing websites to trick you into giving away sensitive information, such as your DBS login details, OTPs, digital token approvals, or debit and credit card information. These SMS messages often claim that a payment has been made from a new device and provide a link to a fake website designed to steal your information. Some of these phishing SMS messages may use a sense of urgency and threaten to suspend your Pay!Lah account within an hour.
If you enter your details into a phishing website, you may receive an attempted transaction notification through the PayLah! app. The scammers may then contact you through WhatsApp, pretending to be DBS staff.
The scammers may try to trick you into transferring money to their bank account, or they may request your DBS login information and digital token approval code. If they manage to get hold of this information, they can use it to steal your money or access your account without your permission.
Never disclose sensitive details to scammers, such as your login credentials or PINs, as this information can be used to steal your funds or make unauthorized transactions on your cards or bank account.
Customers are advised to be mindful of such scams.
Customers are reminded to check that they're on DBS's official websites and social media accounts or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.
- DBS will not send you login links in our official SMSes.
- DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Always verify the authenticity of the message with the official websites or sources.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
DBS SMS Phishing Alert
Date: 06 April 2023
Description: Beware of phishing SMSes targeting you with fake DBS promotions, such as DBS Fixed Deposits offering 4.28% p.a. for 6 months. These SMSes may ask you to contact a phone number to learn more. However, these SMSes are scams, and the person on the other end is not a DBS representative.
The scammer may attempt to trick you into transferring money to their bank account, or they may request your DBS login information and digital token approval code. If they acquire this information, they can use it to steal your bank funds or access your account without your permission.
Never reveal sensitive details to scammers, such as your login credentials or PINs, as they can use this information to conduct unauthorized transactions on your cards or bank account.
If you have shared your Username-PIN Code combination with any non-DBS websites or mobile applications, we strongly advise changing your PIN Code immediately.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Social Media Ads Phishing Alert
Date: 13 March 2023
Description: Be aware of phishing ads on social media designed to trick you into clicking on bank-branded deals, loans, or giveaways. These ads may promise unbelievable deals on telco contracts, mobile phones, or electronic devices. However, if you click on these ads, you'll be directed to phishing websites asking for your login details, digital token approvals, or OTPs.
If you provide your login information, credit card details, digital token approvals, or OTPs to a phishing website, scammers could access your bank account, steal your funds or make unauthorized credit card purchases using your information.
Always check that you're visiting https://www.dbs.com or use our official mobile apps to log-in or check for offers. Be wary of any deals that seem too good to be true, and always double-check before giving out your sensitive information.
Customers are advised to be mindful of such scams.
Customers are reminded to check that they're on DBS's official websites and social media accounts or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.
- DBS will not send you login links in our official SMSes.
- DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Always verify the authenticity of the message with the official websites or sources.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Phishing Email Alert
Date: 01 March 2023
Description: Be on the lookout for phishing emails that target you with fake credit card promotions, such as the "Millennium Card". These emails contain links to phishing websites but may also redirect you to legitimate LinkedIn profiles.
However, if you provide your DBS login, credit card details, digital token approvals, or OTPs to a phishing website, scammers could steal your bank funds or make unauthorized credit card purchases using your information.
To protect yourself, always be cautious of clicking on any links within suspicious emails. Always check if the offer is legitimate by contacting DBS directly or checking DBS' official website. It's better to be safe than sorry, so take the time to keep your personal information and finances safe.
Customers are advised to be mindful of such scams.
Customers are reminded to check that they're on DBS's official websites and social media accounts or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.
- DBS will not send you login links in our official SMSes.
- DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Always verify the authenticity of the message with the official websites or sources.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
PayLah! Phishing Alert
Date: 23 February 2023
Description: Be aware of scammers using PayLah!-themed phishing websites to steal sensitive information such as your DBS login details, OTPs, Digital Token approvals, or debit and credit card information.
Never disclose sensitive details to scammers, such as your login credentials or PINs, as this information can be used to steal your funds or make unauthorized transactions on your cards or bank account.
If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
DBS Voice Phishing Alert
Date: 23 February 2023
Description: Be careful of phishing phone calls that pretend to be from DBS Bank. These callers may tell you that you have important documents or issues with your account, and ask you to press a button to speak with a DBS customer service representative. However, these calls are actually scams, and the person on the other end is not a DBS representative.
The scammer may try to trick you into sending money to their bank account, or they may ask for your DBS login information and digital token approval code. If they get this information, they could use it to steal your money or access your account without your permission.
Never disclose sensitive details to scammers, such as your login credentials or PINs, as this information can be used to steal your funds or make unauthorized transactions on your cards or bank account.
If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Online Marketplace Phishing Alert
Date: 20 February 2023
Description: Scammers are targeting DBS customers through Carousell, an online marketplace. If you are targeted by these scammers, they will pretend to be interested in purchasing your listing and will ask for your contact details, such as your email address, phone number, or WhatsApp contact.
Once they have your contact details, the scammers will send you a message with a QR code and instruct you to scan it to confirm payment or delivery details. However, this QR code leads to a phishing website that is designed to steal your sensitive information.
If you provide your DBS login details, one-time passwords, or PINs to these scammers, they may be able to conduct unauthorized fund transfers from your bank account. If you have also provided your credit card information and CVV, the scammers may be able to conduct unauthorized transactions with your credit card.
If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Phishing Email Alert
Date: 13 February 2023
Description: Scammers are targeting you with phishing emails posing as regulatory notifications. These phishing emails ask you to update your banking details. Avoid clicking on links in these emails, as the links will lead you to a phishing website.
If you give your DBS login information, credit card details, digital token approvals or OTPs to phishing websites, scammers may use this information to
- Steal your bank account funds
- Use your credit card without your approval or
- Use your bank account for other unauthorised transactions.
Customers are advised to be mindful of such scams.
Customers are reminded to check that they're on DBS's official websites and social media accounts or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.
- DBS will not send you login links in our official SMSes.
- DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Always verify the authenticity of the message with the official websites or sources.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Social Media Ads Phishing Alert
Date: 25 September 2023
Description: Scammers are targeting you with bank-branded social media ads. These ads come from accounts pretending to be a bank's official profiles. These phishing ads offer enticing and exciting deals or giveaways on iPhones, Apple Watches or Telco contracts.
Clicking on these ads leads to phishing websites that ask for your bank username and PIN, digital token approvals or OTPs. Giving this phishing website your bank logins, digital token approvals or OTPs may result in scammers stealing your account or money.
If you have provided your DBS digibank username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
SMS Phishing Alert
Date: 24 July 2023
Description: Watch out for scam SMSes linking to DBS-branded phishing pages. These scam SMSes may claim your DBS Internet Banking account is suspended and provide a link to a phishing page that asks for your DBS username, PIN, and Digital Token approval or SMS OTP.
Never disclose sensitive details to scammers, such as your login credentials or PINs, as this information can be used to steal your funds or make unauthorized transactions on your cards or bank account.
If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Online Marketplace Phishing Alert
Date: 12 July 2023
Description: Beware of scammers on online marketplaces, such as Carousell. Online marketplace scammers pretend to be interested in your items and will eventually ask for your contact details on another platform, such as through email or WhatsApp, to complete the payment.
If you've given your details to the scammer, be wary of receiving any messages with a QR code or link as they may lead to phishing websites. Never share sensitive details, such as your login credentials or PINs with scammers; they could use your information to steal your funds or make unauthorised transactions on your cards or bank account.
If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Voice Phishing Alert
Date: 23 June 2023
Description: Beware of automated scam calls pretending to be from DBS Bank. These scam calls may claim you have pending transactions on your DBS accounts or cards and ask you to press a number. If you follow their instructions, a scammer posing as DBS staff may pick up and ask for your personal information, such as login credentials, or to transfer money to the scammer's accounts.
Be cautious of such call scams. Never share sensitive details, such as your login credentials or PINs with scammers; they could use your information to steal your funds or make unauthorised transactions on your cards or bank account.
Customers are advised to be mindful of such scams.
Customers are reminded to check that they're on DBS's official websites and social media accounts or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.
- DBS will not send you login links in our official SMSes.
- DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Always verify the authenticity of the message with the official websites or sources.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Rewards Program Phishing Alert
Date: 21 June 2023
Description: Be on the lookout for phishing emails that target you with fake credit card promotions which offer cashback and free access to paid facilities, such as the "Ark Tribe Card". These emails contain links to phishing websites.
If you provide your DBS login, credit card details, digital token approvals, or OTPs to a phishing website, scammers could steal your bank funds or make unauthorized credit card purchases using your information.
To protect yourself, always be cautious of clicking on any links within suspicious emails. Always check if the offer is legitimate by contacting DBS directly or checking DBS' official website. It's better to be safe than sorry, so take the time to keep your personal information and finances safe.
Customers are advised to be mindful of such scams.
Customers are reminded to check that they're on DBS's official websites and social media accounts or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.
- DBS will not send you login links in our official SMSes.
- DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Always verify the authenticity of the message with the official websites or sources.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Online Marketplace and Delivery Service Phishing Alert
Date: 9 June 2023 (Update 23 June 2023)
Description: Scammers are targeting DBS customers through Carousell, an online marketplace, and Lalamove Delivery. If you are targeted by these scammers, they will pretend to be interested in purchasing your listing and will ask for your contact details, such as your email address, phone number, or WhatsApp contact.
Once they have your contact details, the scammers will send you a message with a QR code or link and instruct you to scan it to confirm payment or delivery details. However, the QR code or link leads to a phishing website that is designed to steal your sensitive information.
Never share sensitive details, such as your login credentials or PINs with scammers; they could use your information to steal your funds or make unauthorised transactions on your cards or bank account.
If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
SMS Phishing Alert
Date: 25 May 2023
Description: Watch out for scam SMSes linking to DBS-branded phishing pages. These scam SMSes may claim your DBS Internet Banking account is suspended and provide a link to a phishing page that asks for your DBS username, PIN, and Digital Token approval or SMS OTP.
Never disclose sensitive details to scammers, such as your login credentials or PINs, as this information can be used to steal your funds or make unauthorized transactions on your cards or bank account.
Customers are advised to be mindful of such scams.
Customers are reminded to check that they're on DBS's official websites and social media accounts or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.
- DBS will not send you login links in our official SMSes.
- DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Always verify the authenticity of the message with the official websites or sources.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
PayLah! Phishing Alert
Date: 4 April 2023 (Updated 25 April 2023)
Description: Beware of scammers who use PayLah! and DBS-themed SMS messages and phishing websites to trick you into giving away sensitive information, such as your DBS login details, OTPs, digital token approvals, or debit and credit card information. These SMS messages often claim that a payment has been made from a new device and provide a link to a fake website designed to steal your information. Some of these phishing SMS messages may use a sense of urgency and threaten to suspend your Pay!Lah account within an hour.
If you enter your details into a phishing website, you may receive an attempted transaction notification through the PayLah! app. The scammers may then contact you through WhatsApp, pretending to be DBS staff.
The scammers may try to trick you into transferring money to their bank account, or they may request your DBS login information and digital token approval code. If they manage to get hold of this information, they can use it to steal your money or access your account without your permission.
Never disclose sensitive details to scammers, such as your login credentials or PINs, as this information can be used to steal your funds or make unauthorized transactions on your cards or bank account.
Customers are advised to be mindful of such scams.
Customers are reminded to check that they're on DBS's official websites and social media accounts or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.
- DBS will not send you login links in our official SMSes.
- DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Always verify the authenticity of the message with the official websites or sources.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
DBS SMS Phishing Alert
Date: 06 April 2023
Description: Beware of phishing SMSes targeting you with fake DBS promotions, such as DBS Fixed Deposits offering 4.28% p.a. for 6 months. These SMSes may ask you to contact a phone number to learn more. However, these SMSes are scams, and the person on the other end is not a DBS representative.
The scammer may attempt to trick you into transferring money to their bank account, or they may request your DBS login information and digital token approval code. If they acquire this information, they can use it to steal your bank funds or access your account without your permission.
Never reveal sensitive details to scammers, such as your login credentials or PINs, as they can use this information to conduct unauthorized transactions on your cards or bank account.
If you have shared your Username-PIN Code combination with any non-DBS websites or mobile applications, we strongly advise changing your PIN Code immediately.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Social Media Ads Phishing Alert
Date: 13 March 2023
Description: Be aware of phishing ads on social media designed to trick you into clicking on bank-branded deals, loans, or giveaways. These ads may promise unbelievable deals on telco contracts, mobile phones, or electronic devices. However, if you click on these ads, you'll be directed to phishing websites asking for your login details, digital token approvals, or OTPs.
If you provide your login information, credit card details, digital token approvals, or OTPs to a phishing website, scammers could access your bank account, steal your funds or make unauthorized credit card purchases using your information.
Always check that you're visiting https://www.dbs.com or use our official mobile apps to log-in or check for offers. Be wary of any deals that seem too good to be true, and always double-check before giving out your sensitive information.
Customers are advised to be mindful of such scams.
Customers are reminded to check that they're on DBS's official websites and social media accounts or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.
- DBS will not send you login links in our official SMSes.
- DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Always verify the authenticity of the message with the official websites or sources.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Phishing Email Alert
Date: 01 March 2023
Description: Be on the lookout for phishing emails that target you with fake credit card promotions, such as the "Millennium Card". These emails contain links to phishing websites but may also redirect you to legitimate LinkedIn profiles.
However, if you provide your DBS login, credit card details, digital token approvals, or OTPs to a phishing website, scammers could steal your bank funds or make unauthorized credit card purchases using your information.
To protect yourself, always be cautious of clicking on any links within suspicious emails. Always check if the offer is legitimate by contacting DBS directly or checking DBS' official website. It's better to be safe than sorry, so take the time to keep your personal information and finances safe.
Customers are advised to be mindful of such scams.
Customers are reminded to check that they're on DBS's official websites and social media accounts or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.
- DBS will not send you login links in our official SMSes.
- DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Always verify the authenticity of the message with the official websites or sources.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
PayLah! Phishing Alert
Date: 23 February 2023
Description: Be aware of scammers using PayLah!-themed phishing websites to steal sensitive information such as your DBS login details, OTPs, Digital Token approvals, or debit and credit card information.
Never disclose sensitive details to scammers, such as your login credentials or PINs, as this information can be used to steal your funds or make unauthorized transactions on your cards or bank account.
If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
DBS Voice Phishing Alert
Date: 23 February 2023
Description: Be careful of phishing phone calls that pretend to be from DBS Bank. These callers may tell you that you have important documents or issues with your account, and ask you to press a button to speak with a DBS customer service representative. However, these calls are actually scams, and the person on the other end is not a DBS representative.
The scammer may try to trick you into sending money to their bank account, or they may ask for your DBS login information and digital token approval code. If they get this information, they could use it to steal your money or access your account without your permission.
Never disclose sensitive details to scammers, such as your login credentials or PINs, as this information can be used to steal your funds or make unauthorized transactions on your cards or bank account.
If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Online Marketplace Phishing Alert
Date: 20 February 2023
Description: Scammers are targeting DBS customers through Carousell, an online marketplace. If you are targeted by these scammers, they will pretend to be interested in purchasing your listing and will ask for your contact details, such as your email address, phone number, or WhatsApp contact.
Once they have your contact details, the scammers will send you a message with a QR code and instruct you to scan it to confirm payment or delivery details. However, this QR code leads to a phishing website that is designed to steal your sensitive information.
If you provide your DBS login details, one-time passwords, or PINs to these scammers, they may be able to conduct unauthorized fund transfers from your bank account. If you have also provided your credit card information and CVV, the scammers may be able to conduct unauthorized transactions with your credit card.
If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Phishing Email Alert
Date: 13 February 2023
Description: Scammers are targeting you with phishing emails posing as regulatory notifications. These phishing emails ask you to update your banking details. Avoid clicking on links in these emails, as the links will lead you to a phishing website.
If you give your DBS login information, credit card details, digital token approvals or OTPs to phishing websites, scammers may use this information to
- Steal your bank account funds
- Use your credit card without your approval or
- Use your bank account for other unauthorised transactions.
Customers are advised to be mindful of such scams.
Customers are reminded to check that they're on DBS's official websites and social media accounts or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.
- DBS will not send you login links in our official SMSes.
- DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Always verify the authenticity of the message with the official websites or sources.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Impersonation Scams
Fake Bank website and social media Phishing Alert
Date: 18 July 2023
Description: Beware of scammers posing as DBS on fake bank websites and social media. These scam sites or posts may promise quick and easy loans or falsely claim that DBS Bank is hiring. These scammers request for your sensitive information or ask you to transfer funds to their accounts as part of a fake job or loan application.
Always refer to the official DBS website for any legitimate banking services or career opportunities.
Never share your sensitive or confidential details, such as your login credentials or PINs, with scammers. They could use your information to steal your identity, drain your bank funds, or make unauthorized transactions using your cards or bank account. Stay vigilant and protect yourself with such scams.
If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Social Media Impersonation Alert
Date: 6 June 2023
Description: Beware of scammers pretending to be DBS Bank staff on social media. These scammers may promise high returns on traditional and cryptocurrency investments. If contacted, they may ask for your personal information like login credentials, or ask you to transfer money or cryptocurrency to their accounts.
Be cautious of investment scams, especially those promising quick riches or unrealistically high returns. Never share sensitive details, such as your login credentials or PINs with scammers; they could use your information to steal your funds or make unauthorised transactions on your cards or bank account. For more information on investment scams, visit https://www.scamalert.sg/scam-details/investment-scam.
Customers are advised to be mindful of such scams.
Customers are reminded to check that they're on DBS's official websites and social media accounts or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.
- DBS will not send you login links in our official SMSes.
- DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Always verify the authenticity of the message with the official websites or sources.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Impersonation Alert
Date: 31 May 2023
Description: There has been an increasing trend of impersonation scams where scammers assume various fake identities to reach out to customers and try to steal personal information. This includes a new impersonation scam involving a scammer posing as a journalist from a local newspaper seeking customer information for a story. These scammers may then lure customers into providing personal information such as usernames and password combinations, full name, address, email and date-of-birth.
Never call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
Always verify the authenticity of the source with the official websites or sources before sharing any information.
- If you are contacted on WhatsApp or other messaging platform, check if their contact details are available on the official websites and social media accounts of the authority / platform that they claim to be from. If unsure, contact the official website or source to verify.
- Never disclose sensitive details to third parties, such as login credentials or PINs, as this information can be used to steal funds or make unauthorized transactions on customers’ cards or bank accounts.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Fake Bank Alert
Date: 04 July 2022
Description: Scammers are actively targeting members of the public through fake bank websites using DBS' content and website layout. Such phishing websites might be used for advance-fee fraud or claim to offer financial services such as retirement investments or offshore bank accounts.
These websites may ask for your personal information such as your usernames and password combinations, full name, address, email and date-of-birth.
Providing your sensitive information to these scammers will result in unauthorised fund transfers, credit card transactions, or identity fraud.
If you have provided your Username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield’s in-app reporting function.
Other Scams
Customer Advisory
Date: 23 August 2023
Description: As Singaporeans prepare for the 2023 Presidential Election, be cautious of election themed scams attempting to steal your sensitive information or bank funds. Scammers may send you election-themed messages to gather your personal details, bank credentials, or to trick you into downloading malware onto your devices.
These scams might involve appeals for donations, prompts to install apps to watch campaign broadcasts or show support, or fake support polls. These scams could be sent via emails, phone calls, social media, ads, or manipulated search results.
To Protect Yourself:
- Be cautious when engaging with election-related content on social media, websites, or messages.
- Watch out for scammers using fake social media profiles or trying to hack election candidates' official websites. Always double-check with a secondary official source. Never share sensitive information like login details or PINs, as this can lead to fund theft or unauthorized transactions on your accounts.
- Stick to official app stores like Google Play Store and Apple App Store.
- When downloading mobile apps, only use trusted sources like the Google Play Store or Apple App Store. These app stores have measures in place to reduce the risk of installing harmful apps. However, it's still important to check the reviews and ratings of apps to make sure they're trustworthy. Avoid downloading apps from third-party websites, emails, text messages, or social media.
- Pay attention to app permissions and use mobile security software.
- Take a moment to consider the permissions an app requests when you install it. If an app asks for accessibility permissions, full control over your device, or access to sensitive information like your text messages and emails, it's a warning sign of potential malicious activity. Consider using reputable mobile security software to protect your device. This software can help detect and block any harmful apps and alert you to potential risks.
If you have provided your DBS digibank username-PIN Code combination to any non-DBS websites or mobile applications, we strongly recommend changing your PIN Code immediately.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Social Media Advertisement Phishing and Android Mobile Malware Alert
Date: 18 May 2023
Description: Watch out for scammers on social media who try to steal your money by using enticing advertisements. These ads often offer unbelievable deals on products, food, or services.
Once you engage with these scammers, they may pose as customer service and guide you through a process called sideloading. Sideloading allows a user to download and install an app on an Android device from a source other than the Google Play Store. The sideloaded app may be downloaded from a third-party link, an email file, or even a WhatsApp file download.
The scammer or the app will ask for certain permissions, such as:
- Access photos, media, and files on your device.
- Make and manage phone calls.
- Change your SMS app to this app.
- View and send SMSes.
- Granting full control over your device.
If you refuse these permissions, the app may bombard you with pop-ups until you give in and click "yes." Once they have these permissions, scammers can take control of your device, access sensitive information, and approve fund transfers from your bank account. To avoid suspicion, scammers often maintain contact with you throughout the installation process.
After the app is installed, the scammer will instruct you to make a payment using your credit card. They will then redirect you to a fake webpage that looks like your bank's official site, where they can steal your card details and login information. The scammer may also call you to divert your attention or wait for an opportunity when you're not using your phone to log in and approve changes to your transfer limits or allow fund transfer requests.
To Protect Yourself:
- Be wary of deals that seem too good to be true
- If something seems too good to be true, like extremely cheap iPhones or durians, or very low prices for services like cleaning or pet grooming, it's likely a scam. Scammers often use attractive offers to manipulate your emotions and trick you through ads, emails, text messages, or WhatsApp messages.
- Stick to official app stores like Google Play Store and Apple App Store.
- When downloading mobile apps, only use trusted sources like the Google Play Store or Apple App Store. These app stores have measures in place to reduce the risk of installing harmful apps. However, it's still important to check the reviews and ratings of apps to make sure they're trustworthy. Avoid downloading apps from third-party websites, emails, text messages, or social media.
- Pay attention to app permissions and use mobile security software.
- Take a moment to consider the permissions an app requests when you install it. If an app asks for accessibility permissions, full control over your device, or access to sensitive information like your text messages and emails, it's a warning sign of potential malicious activity. Consider using reputable mobile security software to protect your device. This software can help detect and block any harmful apps and alert you to potential risks.
Report scams to protect your family, friends, and our community.
- Help protect your friends and family by reporting scams and suspicious deals to the appropriate authorities, such as consumer protection agencies or local police.
- Use ScamShield, an app that helps you block scam calls and SMSes and use it to report scam calls, SMSes and messages from chat apps like WhatsApp, WeChat, and Viber. ScamShield filters incoming scam calls and messages based on a list maintained by the Singaporean Police Force. Install ScamShield from your official app store to enhance your protection.
- Find more information on ScamShield at https://www.scamshield.org.sg/.
Customers are advised to be mindful of such scams.
Customers are reminded to check that they're on DBS's official websites and social media accounts or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.
- DBS will not send you login links in our official SMSes.
- DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Always verify the authenticity of the message with the official websites or sources.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Android Malware Alert
Date: 11 May 2023
Description: Scammers are using Android malware to login and steal funds from your bank. This malware may be sent to you through advertisements, phishing emails, SMS, or social media. These apps may appear to be helpful apps such as cleaning services.
The application asks for permissions such as accessing your photos and media, reading and sending SMS messages, and access to your phone without approval. With these permissions, scammers can take control of your device, steal sensitive information, and access your bank account to approve fund transfers.
Once the app is installed, the scammer will use fake prompts in the malicious app and when you visit the official bank website or launch your bank app to steal bank logins or credit card information. The scammer will then wait for when your phone is unattended before logging in and stealing OTPs or accepting a digital push approval.
Keep your devices secure.
- Be cautious of attachments or links to apps in unsolicited emails, messages, or social media posts.
- Only download apps from the official Apple App Store and Google Play Store.
- Read app reviews before installing and only give apps permission that makes sense for what it does.
- Avoid jailbreaking or rooting your devices, as this makes your devices an easier target for malware.
- Turn on auto-updates for your device operating system and applications.
- Use up-to-date antivirus software and use it to check your device regularly.
Customers are advised to be mindful of such scams.
Customers are reminded to check that they're on DBS's official websites and social media accounts or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.
- DBS will not send you login links in our official SMSes.
- DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Always verify the authenticity of the message with the official websites or sources.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Phishing and Malware Alert
Date: 07 April 2023
Description: Be careful of fake websites that look like DBS Securities, as scammers use them to spread harmful programs to your computer or mobile device. This program could allow scammers to monitor your activity, access your DBS login details, and even steal your money.
Don't download software from unknown sources. Only download DBS' official mobile apps from official app stores or the DBS website.
If you've given your Username-PIN Code to any non-DBS websites or apps, change your PIN Code right away.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests. Go directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token, or any DBS-related email or SMS verification approvals to other individuals, non-DBS websites, or mobile applications. Do not give your credit or debit card details out to unknown websites.
- Emails and SMSes from DBS will not include clickable links. Always go directly to our website to verify the authenticity of any banking-related requests or offers.
- DBS will never ask you for your credit or debit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Android Malware Alert
Date: 07 February 2023
Description: Scammers are using Android malware to login and steal funds from your bank. This malware may hide in apps hosted on the Google Play store or sent to you through phishing emails, SMS, or social media. These apps often appear to be helpful apps.
This Android app asks for permissions to download other malicious apps, read SMSes, and browse through an infected phone without approval. These permissions give scammers control over the device, steal sensitive information, access your bank account and approve fund transfers.
After this app installs, the scammer will use a fake login screen to steal bank login information when visiting the official bank website is visited or launching the bank app. The scammer waits for the phone to be unattended before logging in and stealing OTPs or accepting a digital push approval. Turning off Wi-Fi and mobile data when your phone is unattended may prevent scammers from using your phone without permission.
Avoid giving apps permission to read SMS or listen to calls.
Keep your devices secure.
- Be cautious of attachments, QR codes or links to apps in unsolicited emails, messages, or social media posts.
- Watch out for QR codes at public places, such as shopping centres. Look for signs that the QR code was changed or pasted on top of something else. Always ask staff if the code is correct.
- Only download apps from the official Apple App Store and Google Play Store.
- Read app reviews before installing and only give apps permission that makes sense for what it does.
- Avoid giving apps access to:
- Accessibility Service permissions, such as "Observe your actions", "Retrieve Window Content", "Perform Gestures".
- Notification Access, as these will allow apps to receive and delete SMS, and hide notification alerts from you.
- Avoid jailbreaking or rooting your devices, as this makes your devices an easier target for malware.
- Turn on auto-updates for your device operating system and applications.
- Install and use up-to-date and reputable antivirus software and use it to check your device regularly.
Customers are advised to be mindful of such scams.
Customers are reminded to check that they're on DBS's official websites and social media accounts or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.
- DBS will not send you login links in our official SMSes.
- DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Always verify the authenticity of the message with the official websites or sources.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
QR Code Security Advisory
Date: 10 February 2023
Description: Scammers may use QR codes to lead you to phishing websites, send messages from your account, or infect your phone and devices with malware. These QR codes could appear as official brands, payment details, or offers.
Be careful when you scan a QR code.
- Watch out for QR codes at public places, such as shopping centres. Look for signs that the QR code was changed or pasted on top of something else. Always ask staff if the code is correct.
- Always use official DBS PayLah! Apps to redeem or load money into our DBS QR Gift Cards.
- Avoid QR code phishing. Use a QR Scanner that shows the URL first instead of immediately going to the landing page upon scanning. Always go to the official websites instead of using a QR Code.
- Use another way to pay or visit the link if you can't tell if the QR code is correct.
- Use your phone's camera to scan QR codes. Avoid downloading other tools to use QR codes.
Customers are advised to be mindful of such scams.
Customers are reminded to check that they're on DBS's official websites and social media accounts or use DBS's official mobile applications to conduct any DBS bank-related requests or call our official hotline. Go directly to https://www.dbs.com to ensure that you are on our website or use the hotline numbers listed below.
- DBS will not send you login links in our official SMSes.
- DBS will never ask you for your credit card details, CVV, SMS or email OTPs, or Digital Token approvals to verify or unlock your account.
- Do not call phone numbers, click on URL links, or scan QR codes in unsolicited emails, SMS, or other Messaging Application messages.
- Always verify the authenticity of the message with the official websites or sources.
- Never disclose your card numbers or OTPs to unverified sources. Bank staff and government officials will never request your card details, OTPs, or Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
Customer Security Advisory
Date: 1 November 2022
Description: Scammers are targeting your computers and mobile devices with malware to steal your banking username and PIN. If scammers have your banking username and PIN, they could use this information to make their scams more realistic. They will try to steal your one time passwords or send unwanted multifactor authentication prompts, hoping you'll approve the request accidentally or out of annoyance.
Be cautious when you receive unsolicited Digital Token approvals, emails, messages, or calls.
- If you've received an unexpected Digital Token notification, email, message, or call with personalized details, take a second before you act.
- Scammers rely on a sense of urgency or curiosity to grab your attention, influence your emotions and manipulate you into taking action you might not have intended.
- If unsure or in doubt, go directly to the official website or application or hang up and call the official hotline.
Remember: Change your PIN code and contact us immediately if you've given your Username-PIN Code combination or any DBS-related digital token, emails or SMS verification approvals to non-DBS websites, individuals, or mobile applications. You may change your PIN Code by following the instructions here.
Protect your passwords with these simple tips.
- Use a unique PIN or password for DBS and other online services, such as online shopping or emails.
- Avoid passwords using your personal information, such as birthdays.
- Never give your PIN or passwords to others, even if they claim to be bank staff or government officials.
- Always use Multifactor Authentication for an immediate security boost.
Keep your devices secure.
- Avoid jailbreaking or rooting your devices, as this makes your devices an easier target for malware.
- Turn on auto-updates for your device operating system and applications.
- Use up-to-date antivirus software and use it to check your device regularly.
- Be cautious of attachments or links in unsolicited emails, messages, or social media posts.
- Only install apps from official sources or stores such as the Apple App Store or Google Play Store.
- Read app reviews before installing and only give apps permission that makes sense for what it does.
Call us immediately at the hotlines below, message our chatbot, or visit our Quick Links for Self-Service page (if available in your country) if you suspect you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service: https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service: https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime Prevention Council. Singaporean customers may find more information on ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
SafeGuard Your E-Payments
How do the Guidelines protect me?
We will provide you with transaction notifications and a reporting channel so that you may be alerted of unauthorised transactions and report them when they happen.
We will investigate claims of unauthorised transactions with the aim of achieving a fair and reasonable resolution. The Guidelines do not apply to transactions which you initiated because of a scam or fraud. Such transactions will be investigated by the police.
How can I report an unauthorized transaction?
Please call our 24-hour DBS Customer Service Hotline at 1800 339 6963 or +65 6339 6963 (Overseas) immediately for assistance. Our customer service officer will ask you to provide more details about yourself, your protected account and the transaction in order for us to commence investigations and update you.
How can I report an erroneous transaction?
Please call our 24-hour DBS Customer Service Hotline at 1800 111 1111 or +65 6327 2265 (Overseas) immediately for assistance. Our customer service officer will ask you to provide more details about yourself, your protected account and the transaction in order for us to commence investigations and update you.
What happens after I report an unauthorised transaction?
After receiving the information required to facilitate the investigation, we will complete an investigation of any relevant claim within 21 business days for straightforward cases or 45 business days for complex cases.
Complex cases may include cases where any party to the unauthorised transaction is residing overseas or where the Bank has insufficient information from you to complete the investigation. We will update you of the outcome of our investigation. If it has been assessed that you are not liable for any loss from the unauthorised transaction, we will credit your account as soon as our assessment is complete.
For erroneous or unauthorised transactions on credit cards, charge cards or debit cards, the dispute resolution process established under the respective card scheme will apply.
What happens after I report an erroneous transaction?
We will endeavour to assist to recall the funds from the recipient and update you of the outcome. Longer time may be taken for more complex cases.
What are my liabilities for losses arising from unauthorised transactions?
You will not be liable for any loss that arises from any action or omission by us, if you have complied with your duties as an account holder. For losses due to any other independent third party other than you and us, subject to the below, you will also not be liable if the outgoing transaction value is within S$1,000.
You will, however, be liable if it is ascertained that the primary cause was recklessness on your part, such as failing to protect your access code, login credentials or access to your protected account. Your liability will be capped at the transaction limit or daily payment limit, where applicable.
In all cases, we will conduct an assessment to determine the appropriate liabilities and work towards a fair and reasonable resolution.
For transactions on credit cards, charge cards and debit cards issued in Singapore, the apportioning of liabilities is governed by the ABS Code of Consumer Banking Practice.
What is a protected account?
Protected accounts are those that:
- Are held by either individuals or sole proprietors, including those held jointly by multiple account holders; and
- Can hold a balance of more than S$500 (or equivalent amount in another currency) at any one time, or is a credit facility, which can be used for electronic payment transactions.
What type of transactions are covered by the Guidelines?
The Guidelines cover all payments from protected accounts initiated through electronic means, and where funds are received through electronic means.
The Guidelines do not apply to transactions which you initiated because of a scam or fraud.
What are my duties as an account holder or account user?
The Guidelines set out your duties as an e-payment user to adopt good security practices. These include:
- Keeping your contact details such as Singapore mobile number and email address with us up to date so that we can send you transaction alerts by SMS or email;
- Opting to receive transaction notifications for all outgoing transactions of any amount.
- Enabling alerts on any device used to receive such alerts;
- Monitoring your transaction alerts and account statements for any unauthorised or erroneous transactions;
- Practicing good digital security habits by protecting your access codes and not sharing with it anyone. If you need to record your access codes, keep it securely and make sure that it is only known to you and unlikely to be found by a third party;
- Protecting access to your protected account. Find out more about digital security tips on #BSHARP;
- Report to us immediately if you notice any unauthorised or erroneous transactions;
Make a police report and furnish a copy of the report together with information about the unauthorised transaction us so that we can begin the investigation process;
What are transaction notifications for?
They safeguard you against unauthorised and erroneous transactions. They are to alert you of such transactions so that you may report them to us for quicker resolution.
The Monetary Authority of Singapore has issued the E-Payments User Protection Guidelines (“Guidelines”) to protect users of electronic payments and encourage wider adoption of e-payments in Singapore. The Guidelines establishes a common baseline protection that financial institutions will provide to individuals or sole proprietors from losses arising from isolated unauthorised or erroneous epayment transactions from their protected accounts. Here are some common questions about the Guidelines.
For more information on MAS’ Guidelines, you may refer to the FAQ on E-Payments User Protection Guidelines by ABS.
ScamAlert and Anti-Scam Quiz by NCPC
Visit scamalert.sg, an initiative by the National Crime Prevention Council and learn how to protect yourself from different types of scams.
Anyone can be scammed and suffer financial loss. Complete this NCPC Scam Buster Bank Quiz to learn how to guard against scams.
Cybersecurity Awareness by CSA
Visit go.gov.sg/bettercybersafe, an initiative by the Cyber Security Agency of Singapore and learn about their cybersecurity awareness campaign.
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DBS Bank is the inaugural organization certified under the Cyber Trust Mark certification scheme. We have been awarded the prestigious 'Advocate' tier as a testament and recognition of our robust cybersecurity practices and measures across the bank's digitalised business operations. Learn more about our security compliance certifications at https://www.dbs.com/securitycompliance/default.page. |
Need Help?
Call us immediately at our 24-hour DBS Fraud Hotline at 1800 339 6963 or +65 6339 6963 (Overseas) to report fraudulent transactions, unauthorised access to your banking account and loss of credit/debit cards.
If you wish to report an alleged scam or fraud attempt to prevent others from being a victim, you can do so using our DBS digibot here.
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