eDocuments | Electronic Bank Statement

DBS eDocuments

At a Glance

Instant access

Keep track of your account activity with ease. Just log in to digibank to view your eStatements or eAdvices in eDocuments.

Up to 7 years of storage¹

Look up past eStatements or eAdvices as far as 7 years back, without rummaging through physical files.

Timely alerts

We’ll notify you when your eStatements or eAdvices is ready, so you never miss one.

Features & Benefits of eDocuments

Running out of files for your paper statements? Let us take care of the storage for you.

With eDocuments², a secure digital repository on digibank, you can now enjoy instant access to your eStatements and eAdvices all in one place. It’s 100% digital and protected by multiple layers of personalised security, so you don’t have to worry about your financial information falling into the wrong hands.

Plus, with up to 7 years of storage¹, you can look up past eStatements or eAdvices when you need them, in just a few taps. And the best part – you’ll be saving a ton of trees by going paperless!

¹For eStatements, from date of enrolment onwards. eAdvices generated will be stored for 12 months from date of transaction.
²Currently available on digibank Mobile. Coming to you soon on digibank Online.

How to access eDocuments in 3 stepsOn digibank MobileStep 1: Log in to digibank MobileStep 2: Tap MoreStep 3: Under Quick Access, tap eDocumentsOn digibank OnlineStep 1: Log in to digibank Online with your User ID & PINStep 2: Navigate to My AccountsStep 3: Select View eStatements and eAdvice

Types of eDocuments

eStatements

A digital copy of your account statements detailing your transactions for the month or quarter. You can receive eStatements for:

DBS/POSB Consolidated Statement
Card accounts
DBS/POSB Credit Card Account (Principal Cardholders only)
DBS Corporate Card Account (Individual Cardholders only)
DBS/POSB Debit Card Account (POSB Savings Personal or Joint-alternate Account only)
DBS Cashline Account (except Joint-alternate Accounts)
Treasures Consolidated Statement
Wealth Management Consolidated Statement

Opt-out from eStatements?
You will receive paper-based statements via mail from the next statement cycle onwards.

Important notes

For Deposit accounts, eStatements are only available for accounts with monthly and quarterly statements. For accounts with ad-hoc, daily, and weekly statements, only paper-based statements will be sent.
No eStatements will be generated in these circumstances:

DBS/POSB Credit Card and Cashline accounts – if there are no transactions for the current month and no outstanding balances from the previous month
DBS/POSB Debit Card accounts – if there are no transactions for the current month
POSB Savings Accounts – if there are no transactions for the current month, with the exception of the year-end (Dec) eStatement
POSB MySavings accounts – if there are no transactions for the current quarter with the exception of the year-end (Dec) eStatement

For closed accounts, eStatements prior to account closure will still be available for viewing.
For Debit Card eStatements, only customers with Debit Card(s) linked to a POSB Passbook Savings Account (as the primary account) are eligible to enrol.
- Customers with Debit Card(s) linked to any other DBS/POSB account are not eligible to enrol

eAdvices

A digital copy of your retail advices for your Unit Trusts and Invest-Saver investments. You can receive eAdvices for:

Dividends Payment
Subscribe/Redemption/Switch/Cancellation of Funds
Fund maturity
Fund split
Regular Savings Plan (RSP) – Set up, Terminate, Editing of RSP details or RSP deduction failure
Transfer of fund holdings
Fund merge

Opt-out from eAdvices?
You will receive paper-based advices via mail from the next eligible transaction onwards.

Important notes

Only Individual and Joint Alternate accounts are eligible for eAdvices.
You will still receive paper-based advices for CPF/SRS transactions, EGM/AGM/Corporate Actions Cover Letter and Change in Risk Rating letters.

Terms and Conditions Governing Electronics Statements

Not on digibank Mobile? Download now.

General

What is eDocuments?

eDocuments is a secure central digital repository for you to access and manage your eStatements and eAdvices all in one place.

eStatements and eAdvices are electronic versions of your statements and advices in Adobe PDF format that can be retrieved from eDocuments on digibank Mobile.

How do I enrol to receive eStatements and eAdvices in eDocuments?

Simply click here for more information on how to opt-in to eStatements and eAdvices.

How do I manage my eStatements and eAdvices notification preferences

Simply click here for more information on how to manage your notification preferences

Email eStatements

What is Email eStatement?

Email eStatement is a soft copy of your account statement that will be emailed to your registered email address with us.

This service is only available for non digibank customers.

Do I have to pay for email eStatement?

This is a free service that is available for all eligible personal accounts with valid email address registered with the bank.

I am unable to view my email eStatements via my mobile phone or tablet.

The attachment is in PDF format which can be viewed using the "Adobe Reader" application. You will need to download or update the relevant software or application to use "Adobe Reader".

How do I opt out of email eStatement?

You can only opt out by clicking on the “Opt out” link in the monthly email eStatement sent to your registered email address.

Why am I receiving email eStatement?

With effect from October 2019, eligible* personal account statement will be converted to email eStatement. With email eStatement, you can conveniently download, store and retrieve your bank’s statements in softcopy so that it is easy to retrieve at any time. This also helps to reduce paper clutter and save time needed to sort through monthly paper statements.

*Eligible statement(s) refers to the following Personal Account Statement:

DBS/POSB Consolidated Statement
Debit Card Statement
Treasures Consolidated Statement
Deposit Statement

What are the statements eligible for email eStatement?

The following personal account statements are eligible:

DBS/POSB Consolidated Statement
Debit Card Statement
Treasures Consolidated Statement
Deposit Statement

I want to receive email eStatements for my Credit Card Statement & Cashline Statement, what should I do?

This service is currently not available for Credit Card Statement & Cashline Statement.

Can I choose to receive both physical and email eStatements?

No. Let’s be sustainable and save the environment. We encourage our customer to reduce the use of paper.

I am not a digibank customer and am interested to receive email eStatement. What can I do?

You may contact our customer service or visit the branch to enrol into email eStatement.

Will I be charged for requesting for paper statements instead of email? (Including past statements)

Yes, there will be charges applicable for retrieval of printed past documents/statements:

Within 1 year from today - S$20 per copy/month.
Between 1 to 3 years from today - S$30 per copy/month.
More than 3 years from today - S$50 per copy/month.

I’ve received my email eStatement from DBS eStatement – [email protected]. Is it legitimate?

Yes, this is a legitimate email from DBS

I received an email eStatement that does not belong to me. Why is this so?

Your statement attached in the email is password protected and only the authorised customer will be able to open and view the statement. If you receive an email eStatement by mistake, please call our contact centre at 1800 111 1111 immediately.

My email is not up to date. How can I update my Email Address to receive email eStatement?

You can visit go.dbs.com/sg-update-particulars and update your email address with your Card & PIN.

Can I request for the resend of my email eStatements from previous months?

No. We are unable to resend past email eStatement. If you would like to view your past statement, you will need to sign up for digibank to view and download your eStatement online. Please note that upon signing up for digibank, you will no longer receive email eStatement. Instead, you will receive an email notification to inform you that your monthly statement is ready for viewing.