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Set Up And Activate Your Digital Token With DBS

Why can’t I authenticate my transaction with my digital token?

Your digital token requires an update for you to continue with the transaction. To do so, simply log in to your digibank app for your digital token to be updated automatically.

Why is the update required for my digital token now?

The digital token update is a security requirement for you to continue transacting securely. As you have not logged in to digibank recently, the update could not be completed automatically.

How do I update my digital token since it isn’t an app update?

You can simply log in to your digibank app for your digital token to be updated automatically. No further action is required after that.

What happens if my digital token is not updated?

As a measure to protect your interest, only limited types of transactions will be allowed if you use other authentication methods such as SMS OTP. High-risk transactions, such as the change of your transaction limits, will not be processed without valid authentication via your digital token.

When do I need to update my digital token?

To minimise any inconvenience to your banking needs, you are advised to update your digital token immediately simply by logging in to your digibank app.

I logged in to the digibank app but I still can’t authenticate my transaction with my digital token. What can I do?

It is possible that your digibank app has not been updated to the latest version. Please update your digibank app and log in to your digibank app again for your digital token to be updated automatically.

If the problem persists, consider deleting and reinstalling your digibank app before logging in again to update your digital token.

Why should I set up Digital Token?

With Digital Token, you no longer face the hassle of having to bring along your physical token as it replaces all SMS OTPs or authentication through a seamless and secured journey with just your mobile phone. You may use Digital Token for digibank online, eNets and eCommerce transactions.

Can I set up my Digital Token on multiple devices?

No. For security, each customer can only have one device with a Digital Token.

I used to see the prompt to set up my Digital Token, but I no longer see it. How do I go about setting up my Digital Token?

You can still set up your digital token in a few simple steps:​

  1. Launch your digibank app​
  2. Tap on the Digital Token icon ​
  3. Tap on the "Set Up Now" button



My physical token is damaged/lost, how do I set up my Digital Token? (if you have an email registered with DBS)

Tap on “Email + SMS OTP” tab on the top of the setup page and follow the on-screen instructions.

My physical token is damaged/lost, how do I set up my Digital Token? (if you do not have an email registered with DBS)
To set up your Digital Token
  • Tap on “My physical token is damaged/lost” link to request for a registration code.

  • A registration code will be mailed to your mailing address on our records. Please allow 3-5 working days for the mail to reach you.
  • Upon receipt of the registration code, log in to digibank and tap on “Set up now”.
  • Enter the registration code and follow on-screen instructions.

I have not received the registration code. However, when I log in to digibank, I am prompted to set up my Digital Token. What do I do?

The registration code has been mailed to you. Please allow 3-5 working days from date of request. Meanwhile, please tap on “Set up later” when the prompt appears until you have received your registration code.

Why am I asked to set up my Digital Token again when I have set it up before?

If you have changed mobile devices, you will be prompted to set up your Digital Token when you first log in to digibank app on the new device.

Upon successful set up, the Digital Token on your previous device will be automatically deregistered. For security, each customer can only have one device with a Digital Token.

I encountered difficulties while setting up Digital Token. What should I do?
Please ensure that your digibank app is up to date. You may delete your digibank app and reinstall the latest version.

How do I authenticate transactions with my Digital Token?

For digibank mobile transactions, authentication is done seamlessly in the background.

For digibank online, eNets and eCommerce transactions, you may authenticate your transactions by taking the following steps:

1) Tap on the push notification sent to your mobile > Tap on “Approve” button to complete your authentication



and/or

2) Launch digibank app (Log in is not required) > Tap on “Digital Token” icon > Tap on “Approve” button to complete your authentication



I did not receive a push notification to authenticate my transaction?

Please ensure that you have enabled push notification and allowed permissions for digibank app to send you such notifications.

For iPhone users, to enable push notification, go to your phone settings > select notifications > select on “DBS digibank SG” > turn on “Allow Notifications”.

For Android users, to enable push notification, go to your phone setting > select notifications > select on “DBS digibank SG” > turn on notifications.

Note: Push notifications may not be received if you are in a low network coverage area.

I do not see the “Approve” button after tapping on Digital Token icon to approve my transaction. What should I do?

For Internet Banking transactions, please relaunch your app and try to submit your transaction again.

Alternatively, you may still authenticate manually with an OTP generated from Digital Token with the following steps:

  • Tap on “Enter OTP manually” on webpage
  • Launch your digibank app (Log in is not required)
  • Select on “Digital Token” icon on the dashboard
  • Tap the button to generate a 6-digit OTP
  • Enter 6-digit OTP as requested

How do I use Digital Token if my mobile device does not have internet access overseas?

If your phone does not have internet access overseas, you can still authenticate your transaction with an OTP generated from Digital Token transactions via digibank online with the following steps:

  • Tap on “Enter OTP manually” on webpage
  • Launch your digibank app (Log in is not required)
  • Select the “Digital Token” icon
  • Tap “Generate OTP” for a 6-digit OTP
  • Enter the 6-digit OTP to your webpage

What is the minimum operating system required on a device for Digital Token?

digibank apps are compatible with operating system (OS) versions Apple 12.0, Android 9.0 and above. For optimal app stability and security, please ensure that you update your device OS to the latest version. For more information, click here.

I have encountered difficulties while using my Digital Token, what do I do?
Please ensure that your digibank app is up to date. You may delete your digibank app and reinstall the latest version.

Can I still request for a replacement Physical Token?
Yes, you can replace your physical token. Simply approach our branches or call our DBS hotline to get a replacement for Physical Token.
How do I set up Digital Token?

You’re just a few steps away from using the Digital Token.

1.Download the digibank app from Apple App Store, Google Play or Huawei App Gallery

2.Launch your digibank and tap on the Digital Token icon on the homepage.

3.Tap on “Set up now” and follow the instructions to verify your email address before entering the email and SMS one-time password (OTP) sent to you.

To learn more, click here
I only use online banking. Do I need to download the digibank app to set up Digital Token?
Yes, you can only set up the Digital Token after downloading the digibank app from Apple App Store, Google Play or Huawei App Gallery. The Digital Token will securely enable authentication so that you can continue to transact via digibank online.
Is the Digital Token secure?
Yes, the Digital Token is built with global security standards as part of our multi-layered authentication to give you peace of mind. The Digital Token is enabled on only one device, your smartphone, which is protected by your phone lock and your banking User ID and PIN. 
How do I dispose of my Physical Token?

To dispose of e-waste responsibly, you can recycle your Physical Token at e-waste collection points across Singapore. Click here for more details about e-waste recycling programmes in Singapore.

Why does the mobile banking app require app permissions?

App permissions are necessary to access selected banking services on digibank.

Below are some examples of permissions requested:

  • Photos, Media, Files and Camera permissions are necessary to upload supporting documents for an application.
  • Contact permissions are needed when performing a PayNow transfer.
  • Location permissions are necessary to provide directions to nearby DBS/POSB branches and ATMs.

By allowing access, the app does not use the permissions to store contacts or images found in the device.

To change / view permissions, log in to digibank app and navigate to 'More' and then 'App Permissions'.

We are continually working on improving our mobile banking application capabilities. Kindly look out for future updates.

What happens if I lose/switch mobile devices?

Please download the digibank app onto your new device. You will then be prompted to set up your Digital Token when you first log in.

Upon successful set up, the Digital Token on your previous mobile device will automatically be deregistered.

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