Bank
Payments & Transfers
International Transfers
PayNow to Malaysia with PayNow-DuitNow

General

What can PayNow-DuitNow Connection enable?

The linkage facilitates cross border funds and provides a convenient (24/7), fast (near real time), secure and cost-effective means of cross border funds transfer between Malaysia and Singapore customers of participating banks and non-bank financial institutions (NFIs).

Which are the participating members enabled on this PayNow-DuitNow linkage?
  • 5 Singapore PayNow members are participating in this linkage:
    • DBS
    • Maybank Singapore Limited
    • OCBC
    • UOB
    • Liquid Group (“LiquidPay”)
  • 3 Malaysia DuitNow members are participating in this linkage:
    • CIMB Bank Berhad
    • Malayan Banking Berhad (“Maybank Malaysia”)
    • Touch ‘n Go Digital
Are there any Terms and Conditions I need to agree to in order to use the PayNow-UPI service?

To use the PayNow-DuitNow service, you will need to be registered for PayNow. By registering for PayNow, you agree to the Terms and Conditions Governing Accounts and Terms and Conditions Governing Electronic Services, which apply to both the PayNow service and the PayNow-DuitNow service.

Transfers

I submitted a transfer request but the funds were not credited to my recipient. Why is this so?

Please note you will receive a notification if your funds are successfully transferred to your recipient. The first notification indicates a successful submission of your request. An additional notification will be sent to you when the transfer has been successfully, or unsuccessfully made to the recipient. You can also refer to your bank account balance to check if the funds have been successfully debited.

What is a Mobile Proxy look-up?

As part of the PayNow-DuitNow service, a sender may ‘look up’ a Mobile Proxy to see the name which is associated with that Mobile Proxy, before initiating a transfer. The purpose of this feature is to provide the sender with a degree of assurance that he will be transferring the funds to his intended recipient, and so help to prevent erroneous transfers.

Will my full name be disclosed to a Malaysia sender under a Mobile Proxy look-up?

No. Your name will be partially masked. This will provide the sender with reasonable assistance in identifying his intended recipient, without disclosing your full name.

Why can’t I find my recipient after entering a Malaysia mobile number?

The Malaysia recipient needs to have registered for DuitNow with one of the Malaysia participants participating in PayNow-DuitNow.

What is the maximum amount I can transfer?

Transaction amount is capped daily at SGD1,000 per user per day.

Receiving Funds

How can I receive funds via PayNow-DuitNow from a Malaysia sender?

You can only receive funds via PayNow-DuitNow into your bank account if you are PayNow-registered via the Mobile Proxy.

Fees & Charges

Are there any fees and charges?

Currently, we do not charge any fees for PayNow-DuitNow service. However, for recall of funds from Malaysia recipient, there will be a recall fee of MYR 47. The amount will also be subject to FX losses, depending on the prevailing rate.

Notifications

Will I receive notifications for incoming PayNow-DuitNow transfers?

Yes, you will receive an email notification to your DBS-registered email address.

Will I receive notifications for outgoing PayNow-DuitNow transfers?

Yes. For transfer via digibank or iwealth app, you will receive this notification via email, SMS or Push note, according to your PayNow alerts setting. You can change this under ‘Manage alerts’ page.