Frequently Asked Questions

What is DuitNow QR? How secure is it?

PayLah! users can pay merchants in Malaysia conveniently and securely with DuitNow QR Code payment. This cross-border payment service employs the EMV specifications which is in line with global payment security standards.

What are the merchants that I can pay via DuitNow in Malaysia?

You can do so at any merchants that display the DuitNow acceptance mark on display at the merchant store front:

The acceptance mark should also be tagged to any of the following financial institutions (more institutions will join progressively):

  1. Ambank
  2. Boost (Axiata Group Berhad)
  3. Hong Leong Bank
  4. Maybank (MAE)
  5. Public Bank
  6. Razer Merchant Services
  7. TNG (Touch n’ Go)
  8. UOB
  9. OCBC Bank
  10. CIMB Bank
  11. Finexus
  12. Bank Islam
How are the exchange rates determined?

Conversions shall be based on a mark-up of 2% above the foreign exchange rate. The mark-up serves to cover services provided and administration by us and our service providers in connection with foreign currency transactions. The foreign exchange rate is determined based on prevailing wholesale interbank rates or the government-mandated rate, as shall be determined by the respective Card Associations and/or payment service provider.

Are there fees associated with using the service?

No. Apart from the conversion rate applied, you will not incur additional fees from using the service.