Business Beyond Borders

Business
Beyond Borders

Asia’s Safest Bank is now in
GIFT City, Gandhinagar

Business
Beyond Borders

Asia’s Safest Bank is now in
GIFT City, Gandhinagar

About GIFT City

Gujarat International Finance Tec-City (GIFT City), one of the fastest growing international finance centres offers infrastructure & tax benefits which are aimed at increasing cross-border flows of a wide range of financial products and services.

About DBS GIFT City Branch

At our GIFT City branch, we are joining the growing cross-border trade and FX flow revolution with our capability to provide foreign exchange (FCY) borrowing solutions. DBS Bank's mission is to provide a 360-degree banking experience to all our customers.

Product & Services
Addressing the business requirements of multinationals, large, mid and small corporates

Addressing the business requirements of multinationals, large, mid and small corporates

Term and trade loans in foreign currencies

Term and trade loans in foreign currencies
 

Exemplary customer service and faster turnaround time

Exemplary customer service and faster turnaround time
 

Address

DBS Bank Limited, IFSC Banking Unit
802, 8th Floor, Hiranandani Signature Building, 
Block 13B, Zone 1, GIFT SEZ, 
GIFT City, Gandhinagar, 382355, Gujarat.

Press release

To read the complete press release, click here.
 

Get in Touch

To get in touch, email us.

At DBS Bank, we believe in offering bespoke solutions to help clients navigate the business landscape effectively. If, at any stage, you feel that our services are not meeting your expectations, you can do the following

  • To reach out to DBS Bank, GIFT City branch via email OR
  • Send a feedback by post to the branch address:
    DBS Bank Limited, IFSC Banking Unit, Unit No. 802, 8th Floor, Signature Building, Block 13B, Zone 1 at GIFT SEZ, GIFT City, Gandhinagar, 382355, Gujarat 

Please note that,

  • The Branch will send a written acknowledgement of the complaint within seven working days of receipt of the complaint.
  • In case the complaint resolution is taking more than 30 days, the Branch will update the customer on the progress of handling the complaint.
  • The branch will attempt to resolve complaints within 45 days from receipt of the complaint. In case, more time is required, the Branch will keep the customer updated on the progress. 
  • In case customer is not satisfied with the redressal provided, customer can follow the below escalation matrix. 


Escalation Matrix - 

Escalation LevelsDesignation
Level 1IBU Operations
Level 2IBU Chief Operating Officer
Level 3Head IBU