Approve local or overseas payments

Last updated: Nov 2024

Approval policy

Depending on your organisation’s approval policy, the number of approvers or approval groups needed for a payment can vary for different payment types.  

To learn more about your approval policy, you may wish to contact your organisation’s IDEAL administrator. 
 

Approve payments

  1. Log in to DBS IDEAL. 

  1. Go to the main menu and select Approvals.  

  1. Go to the section Payment/Transaction, and select at least one transaction to reject or approve.  

  1. To proceed, select Review & Approve. 

  1. Check if the transaction details are correct, then select Approve. 
     

The next steps depend on the device you’re using. Go to the relevant section to continue. 

You’re using a desktop computer

1. You will receive a notification from the IDEAL app on your registered mobile phone. Tap on it, and swipe to approve the payment. If you do not receive it, make sure your mobile phone settings allow push notifications from the IDEAL app. 

2. Verify your identity using fingerprints or other biometric authentication methods. Once done, you would have approved the payment. 

If multiple approvers are needed, the status will show as ‘partially approved’. The next approver in the workflow will need to review and approve the payment before it is processed by bank.  

3. Once you approve a payment, you will receive a notification by email and SMS. This confirms that you have approved the transaction.  
You’re using the IDEAL mobile app

1. Verify your identity using fingerprints or other biometric authentication methods. You may receive a text message (SMS) containing a security code (also known as challenge code). Enter it in the app, then select Approve. 

2. Once authenticated, you would have approved the transaction.  
 
If multiple approvers are needed, the status will show as ‘partially approved’. The next  approver in the workflow will need to review and approve the payment before it is processed by bank. 

3. Once you approve a transaction, you will receive a notification by email and SMS. This confirms that you have approved the transaction.  
You received a notification for a payment that you did not approve

Please contact us immediately. See contact details below.

Ways to get help
Write to us

Write to us

Our customer support team BusinessCare will respond to you as soon as possible.
Submit an enquiry form.


Call us

Call us

Operating hours: Monday–Friday,
8.30am–8.30pm (excluding public holidays)
Reporting a scam can be done 24/7, at any time.
In Singapore: 1800 222 2200
From overseas: +65 6222 2200


Locate us

Locate us

To drop off forms and for cash transactions,
visit a DBS bank branch.
For other issues, please contact your relationship manager or BusinessCare.